Marwa Bahi
Jersey City
Summary
Finance student with 3+ years of experience in customer service and shift leadership within high-volume environments. Proven ability to manage cash handling, nightly operations, deposits, supervise teams, train employees, and maintain operational accuracy. Strong organizational and communication skills with experience supporting scheduling, reporting, and daily business operations, including night auditing-style financial tasks.
Overview
4
4
years of professional experience
Work History
Shift Manager/CT
White Castle
Jersey City, NJ
09.2020 - 09.2023
- Supervised daily operations to ensure timely service and quality standards. Monitored staff performance, providing feedback to enhance productivity and morale.
- Trained and onboarded new employees on POS systems, customer service, food handling procedures, and workplace safety standards.
- Oversaw inventory management, supply ordering, scheduling coordination, and shift coverage to support uninterrupted operations.
- Handled nightly cash management responsibilities including registers, deposits, safe balancing, and end-of-shift financial reconciliation with a strong record of accuracy and accountability.
Childcare Provider
New Life Dream Academy
Jersey City, NJ
09.2019 - 04.2020
- Supported classroom operations and supervised activities for groups of 12 children in a structured learning environment.
- Maintained attendance records, enforced safety procedures, and coordinated daily schedules including meals, recreation, and tutoring sessions.
- Implemented enhanced sanitation and safety procedures that contributed to a healthier environment for students and staff.
- Assisted students with academic support and encouraged teamwork through interactive educational activities.
Education
Bachelor of Science - Finance
Rutgers University, Newark, NJ, US
Newark, NJ12-2026
Skills
- Cash Handling & Deposits
- Night Audit & End-of-Day Reporting
- POS systems (registers & transactions)
- Payroll & Scheduling Support
- Inventory & Operations Management
- Microsoft Office Suite (Word, Excel, Powerpoint)
- Team Supervision, Training, and Shift Leadership
- Customer Service & Guest Relations
- English (Native), Arabic (Fluent)
Timeline
Shift Manager/CT
White Castle
09.2020 - 09.2023
Childcare Provider
New Life Dream Academy
09.2019 - 04.2020
Bachelor of Science - Finance
Rutgers University, Newark, NJ, US