MARBELY GALEANO Estrella
Summary
Resourceful Shift Supervisor fostering team growth and enhancing customer experiences. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
STARBUCKS
Castro Valley
08.2022 - Current
- Assisted customers with inquiries, orders and resolved complaints promptly and professionally
- Coached team members, delivering candid feedback on expectations and performance
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Managed inventory levels and minimized loss, following company systems and guidelines
- Maintained a secure operating environment, driving safety and well-being of employees on shift
- Monitored employee morale and took appropriate action when needed
- Trained new employees on company policies, operational procedures, and customer service standards.
- Collaborated with management to set performance goals and evaluate progress.
Food Preparer/ Window Attendant
EL PIPIRIN
Oakland
10.2020 - 10.2022
- Upheld hygienic standards across various kitchen equipment such as tables, shelves, grills, fryers, ovens and refrigerators.
- Adhered to portion controls and presentation standards during food preparation.
- Ensured freshness of ingredients through rigorous quality checks.
- Adapted quickly in response to changing menus or customer needs
- Communicated effectively with team members in order to coordinate efforts during peak hours
- Ensured that all kitchen staff followed safety guidelines while preparing meals.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Barista/ Cashier
QUICKLY
Hayward
05.2019 - 08.2019
- Exhibited ability to handle multiple tasks at once with accuracy in product standards.
- Collaborated effectively with team members and clients to foster a positive environment.
- Exhibited exceptional organizational skills while managing inventory.
- Provided exceptional customer service by anticipating customer needs before they arise
- Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
Education
Medical Assistant -
Carrington College
San Leandro, CA06-2025
High school Diploma -
Leadership Public Schools
Oakland, CA01.2021
Skills
- Customer-Centric Approach
- Conflict Resolution Strategies
- Staff Development
- Money Management
- Mentorship Experience
- Inventory Oversight
- Strategic Task Allocation
- Sales Monitoring
- Training Development
- Vital signs and examinations
- Stocking supplies
- Vital sign monitors
- Specimens collection and processing
- Sterilization techniques
- Immunization administration
- Wound care procedure
Languages
Spanish, Fluent
Timeline
Shift Supervisor
STARBUCKS
08.2022 - Current
Food Preparer/ Window Attendant
EL PIPIRIN
10.2020 - 10.2022
Barista/ Cashier
QUICKLY
05.2019 - 08.2019
Medical Assistant -
Carrington College
High school Diploma -
Leadership Public Schools
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