MARC CHANG
Lake Wales,USA
Summary
Seeking a challenging position to build and utilize my abilities with a firm.
Overview
34
34
years of professional experience
Work History
HOME HEALTH AIDE
L & E HELPING HANDS LLC
06.2026 - Current
- Taking of blood pressure and glucose reading daily to insure patient/client health needs will attended to if necessary.
- Noting any and all observations of patient/clients condition.
- Take care of patient/client with Assisted Daily Living needs.
- Cleaning, feeding, and bathing needs.
- Moving and relocating of patient/client in living space.
- Changing of bed linen.
HOME HEALTH AIDE
BRIGHTER DAYS NURSING
01.2026 - 05.2026
- Take care of elderly patient that was partly paralyzed on one side of body
- Cleaning, feeding, and bathing patient
- Range of motion with patient to help strengthen patients weaker side daily, also with PT and OT
- Moving and relocating patient from bed to wheel chair using sling and patient hoist machine daily
- Assist with outside nurse daily with patients backside wound care due to bed sores
- Changing and laundry of bed and cloth linen for patient
- Accompanying patient on daily walks while patient is in wheel chair
- As pertaining to this case required 60 hour shift weekly for proper patient care
DRIVER/DELIVERY
DOOR DASH
02.2019 - 01.2026
- Perform duties of daily driving and personal vehicle to make deliveries for customers through Door Dash application on mobile device of their purchased goods such as food, groceries, merchandise, pharmaceutical needs, and packages to customer homes, schools, and businesses locations.
LOGISTICS ADMINISTRATOR
IT'S IN THE BAG
10.2017 - 01.2019
- Opening and closing of business occasional to admit employees when business owners aren’t available to open business operations
- Processing of customer orders for immediate shipping of products across the USA, Canada, and into the Caribbean.
- Work alongside business warehouse associates to ensure inventory is moved effectively.
- Review of size and capacity of shipment load for proper quotations with various and correct carriers to ensure timely transportation of merchandise
- Tracking of shipment, and credit checks with customers.
- Working with various internal systems such EDI, Advance, Microsoft Outlook, and CTI.
- Interact with customers via phone of their orders and account.
EXPEDITOR/OFFICE MANAGER
EXPRESS ELEVATOR
05.2008 - 09.2017
- Opening of business daily. Assisted in daily operations of the company.
- Planning and scheduling of weekly projects.
- Dispatching of field workers for various ongoing projects.
- Interacting with customers and informing of details on current projects progress.
- Interacting with customers and recording of service and repair complaints
- Conducting meeting with managers of different departments of progress and completion of work load.
- Creating of work order invoices for mechanic work to be performed.
- Prepared contracts for new projects.
- Processing of permits for filing with Department of Buildings.
- Reviewing workers time records weekly to be submitted to payroll department.
TELECOMMUNICATION PROVISIONER
INFOHIGHWAY/EUREKA
01.2006 - 05.2008
- Migrating of new and existing customer’s voice and data services on company network.
- Interacting and coordinating move of services with various other telecom companies and telecommunication vendors.
- Involved in monthly meetings with directors of changes to infrastructure of telecom network and procedures.
- Recording the work that has been processed.
- Working with various systems to assure and test customer’s services.
SALES OPERATOR SPECIALIST
ONE COMMUNICATION
03.2004 - 05.2006
- Data entry of sales orders for processing of voice and data customers.
- Reviewing and working with account executives order that are submitting for new business.
- Meeting monthly deadlines orders entered for sales teams.
SALES OPERATOR SPECIALIST
BROADVIEW NETWORKS
03.1999 - 01.2004
- Data entry of sales orders for processing of voice and data customers.
- Reviewing and working with account executives order that are submitting for new business.
- Meeting monthly deadlines orders entered for sales teams.
- Initiating customers correct paperwork to credit department for approval.
- Team leader of sales operator specialists.
SENIOR FILE CLERK
NEW YORK HOSPITAL
01.1996 - 02.1999
- Oversaw work duties are carried out by file clerks and transcriptionists.
- Performed products support for six (6) computer systems including Voice Recognition, Healthquest and Cerner systems.
- Trained radiologist reports that are finalized in Cerner, Healthquest, and Talk Technology systems.
- Communicate between various medical agencies, legal offices, patients, outside transcript agencies, and computer systems operations.
- Performed payroll calculations and processing for employees.
- Aided in problem solving within work duties.
RADIOLOGY FILE CLERK
NEW YORK HOSPITAL
10.1994 - 01.1996
- Provide customer service to on-staff doctors, as well as doctors from other hospitals, and medical practices.
- Provided data entry support for x-ray filing and utilized patient information systems and other insurance systems to provide reports and respond to doctor’s request, update patient charts and file x-rays.
- Processed and distributed x-ray film copies upon requests and maintained patient records and filing systems for all x-ray results.
- Provided sole support on weekends on all types of activities associated with the x-ray file department.
- Provided customer service to patients, and on-staff nurses on medical billing, and insurance verification and certification.
INSURANCE INVESTIGATOR VERIFIER
VISITING NURSING SERVICES
05.1992 - 09.1994
- Communicated via phone and mail, with patient and insurance companies such as HIP, data entry and verification and maintained patient confidential information (updating patient charts) including contacting patients for additional information as necessary.
- Performed Blue Cross, and other established insurance certification.
- Performed billing functions including preparing and distributing bills, and performing collections as appropriate.
- Performed other administrative support as preparation of reports regarding patient history and eligibility, and verification of financial reports.
Education
Non-degree - undefined
Kingsborough Community College, Long Island University
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Medical Institute of West Palm Beach
West Palm Beach, FL01-2025
Skills
- Technical Institute of America
- A PC Technician, and MSCE Certification, MAC OS Knowledge of Opencafe
- Esales, Microsoft Office, Microsoft Works, Verizon Computer Systems
- Voice Recognition, Cerner, Rtas (Sudbury Systems), software with radiology department
- Windows, and Microsoft Access, Typing, Filing of Department of Building documents
- Completed CNA course
- Computer research via internet, interest in professional audio sound equipment and video
Timeline
HOME HEALTH AIDE
L & E HELPING HANDS LLC
06.2026 - Current
HOME HEALTH AIDE
BRIGHTER DAYS NURSING
01.2026 - 05.2026
DRIVER/DELIVERY
DOOR DASH
02.2019 - 01.2026
LOGISTICS ADMINISTRATOR
IT'S IN THE BAG
10.2017 - 01.2019
EXPEDITOR/OFFICE MANAGER
EXPRESS ELEVATOR
05.2008 - 09.2017
TELECOMMUNICATION PROVISIONER
INFOHIGHWAY/EUREKA
01.2006 - 05.2008
SALES OPERATOR SPECIALIST
ONE COMMUNICATION
03.2004 - 05.2006
SALES OPERATOR SPECIALIST
BROADVIEW NETWORKS
03.1999 - 01.2004
SENIOR FILE CLERK
NEW YORK HOSPITAL
01.1996 - 02.1999
RADIOLOGY FILE CLERK
NEW YORK HOSPITAL
10.1994 - 01.1996
INSURANCE INVESTIGATOR VERIFIER
VISITING NURSING SERVICES
05.1992 - 09.1994
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Medical Institute of West Palm Beach
Non-degree - undefined
Kingsborough Community College, Long Island University