Marc Cooper
Mount Pleasant,MI
Summary
Experienced customer service and sales professional with strong written and verbal communication skills. Proficient in multitasking and using various computer programs. Seeking a position where I can make a significant contribution to both the company and the individuals I serve.
Overview
14
14
years of professional experience
Work History
Substitute Teacher
Oasis Outsourcing LLC
Mt. Pleasant
10.2023 - Current
- Instruct K-12 classes during teacher absences
- Provide supervision during lunch and recess periods
- Provide support in environments with students requiring special assistance
Affiliate Marketer
M.R. Coop Group
Mt. Pleasant
03.2022 - 01.2023
- Generated profits for other companies by effectively selling their products
- Utilized ads and sales funnels to effectively market products online
- Effectively leveraged YouTube, Facebook, Instagram, Twitter and Pinterest to maximize brand promotion
Corrections Officer
Department of Corrections
Carson City
09.2015 - 02.2020
- Monitored state facility operations to ensure inmate compliance with policies and procedures
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
Insulation Technician
Delfield
Mt. Pleasant
06.2015 - 09.2015
- Prepared refrigeration units by utilizing boards to prevent expansion post insulation
- Determined optimal insulation amount for spraying in relation to unit size and room temperature
- Applied insulation to enhance efficiency of commercial refrigeration units.
Taxi/Shuttle Driver
Stargazer Transportation
Mt. Pleasant
01.2015 - 06.2015
- Ensured safe and efficient transportation of passengers to desired locations
- Provided airport transportation for passengers in either a minivan or limousine
- Maintained an accurate logbook for each shift documenting trip details such as stops made, fares collected, and mileage driven.
Installation Technician
Kanaan Communications
Mt. Pleasant
08.2013 - 01.2014
- Provided prompt and efficient installation of residential cable, internet, and telephone services
- Handled and resolved customer outage issues efficiently
- Assisted in overseeing the organization's dispatch operations
Customer Service/Sales Representative
Consumers Energy
Alma
02.2011 - 07.2013
- Handled an average of 75-150 customer service calls daily
- Assisted customers in comprehending billing statements, reinstating utility services, and devising customized payment arrangements based on their financial conditions
- Consistently achieved sales targets by effectively promoting and selling our Appliance Service Plan and Smoke Detectors
Education
Bachelor of Arts - Parks, Recreation, And Leisure Facilities Management
Central Michigan University
Mount Pleasant, MI05.2002
Skills
- Sales and Customer Service Expertise
- Inbound and Outbound Calling
- Written and Verbal Communication
- Multi-Tasking/Time Management
- Problem Solving
- Data Collection/ Data Entry
- Conflict Resolution
- Microsoft Office Suite
Timeline
Substitute Teacher
Oasis Outsourcing LLC
10.2023 - Current
Affiliate Marketer
M.R. Coop Group
03.2022 - 01.2023
Corrections Officer
Department of Corrections
09.2015 - 02.2020
Insulation Technician
Delfield
06.2015 - 09.2015
Taxi/Shuttle Driver
Stargazer Transportation
01.2015 - 06.2015
Installation Technician
Kanaan Communications
08.2013 - 01.2014
Customer Service/Sales Representative
Consumers Energy
02.2011 - 07.2013
Bachelor of Arts - Parks, Recreation, And Leisure Facilities Management
Central Michigan University
Similar Profiles
Stephen Truax Jr.Stephen Truax Jr.
Warehouse Laborer at OASIS OUTSOURCING V, LLCWarehouse Laborer at OASIS OUTSOURCING V, LLC
Shandriana RogersShandriana Rogers
To-Go Specialist at Oasis OutsourcingTo-Go Specialist at Oasis Outsourcing
Roxana BetancourtRoxana Betancourt
Teacher Substitute at Oasis Outsourcing Admin IITeacher Substitute at Oasis Outsourcing Admin II