MARC CRUZ
Hauppauge
Summary
Seasoned professional in automotive sales with a strong focus on building lasting customer relationships. Expertise in product knowledge and exceptional service delivery contributes to consistently meeting sales targets and generating referral business. Highly organized and detail-oriented, committed to enhancing the customer experience.
Overview
9
9
years of professional experience
Work History
Automotive sales consultant/ Product Specialist
Browns JCDR
Medford
04.2025 - Current
- Demonstrate expertise in our product offerings, optional packages, and latest technology.
- Conducted professional vehicle demonstrations to effectively showcase product features and benefits.
- Presented products to customers through verbal descriptions or demonstrations.
- Identified customer needs and recommended products based on product knowledge.
- Built strong relationships to create lifelong customers by understanding needs and preferences.
- Followed up with buyers to enhance customer satisfaction and foster referral business.
- Introduce customers to Service Department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in our expert service department.
Automotive sales consultant/ Product Specialist
Smithtown Lexus
St. James
09.2023 - 03.2025
- Demonstrate expertise in our product offerings, optional packages, and latest technology.
- Conducted engaging vehicle demonstrations that highlighted key features and benefits to enhance customer experience.
- Identified customer needs to recommend tailored product solutions aligned with brand offerings.
- Built strong relationships to foster customer loyalty by understanding needs and preferences.
- Presented products to customers through verbal descriptions or demonstrations.
- Follow-up with buyers to ensure customer satisfaction and generate referral business.
- Introduce customers to Service Department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in our expert service department.
Automotive sales consultant
Empire Mazda of Huntington
Huntington
06.2020 - 09.2023
- Demonstrate expertise in our product offerings, optional packages, and latest technology.
- Conducted engaging vehicle demonstrations, showcasing features and benefits to enhance customer experience.
- Presented products to customers through verbal descriptions or demonstrations.
- Built strong relationships, creating loyal customers by understanding their needs and preferences.
- Followed up with buyers to ensure satisfaction, leading to increased referral business.
- Learn to overcome objections and excel in sales situations.
- Bring a positive attitude and give your best effort every day.
Automotive Sales Consultant
Empire Honda of Manhasset
Manhasset
11.2017 - 05.2020
- Built rapport with potential buyers through effective communication, resulting in successful deal closures.
- Negotiated sales agreements and demonstrated product knowledge to customers.
- Identified customer needs and recommended appropriate vehicles, enhancing customer satisfaction and alignment with preferences.
- Explained the benefits of purchasing additional products such as extended warranties or maintenance plans.
- Performed test drives with customers to demonstrate vehicle features, capabilities, and performance levels.
- Conducted follow-up calls after purchase to ensure customer satisfaction.
Sales and Service Porter
Empire Mazda of Manhasset
Manhasset
07.2017 - 11.2017
- Delivered excellent customer service in fast-paced environment, enhancing customer satisfaction.
- Prepared vehicles for delivery by performing necessary inspections and cleaning.
- Organized parking lot efficiently to ensure smooth vehicle flow and accessibility.
- Managed multiple tasks with adaptability and flexibility to meet changing demands.
Education
High School Diploma -
Elmont Memorial high school
Elmont, New York06-2015
Skills
- Automotive industry knowledge
- Product knowledge expertise
- Sales closing
- Financing options
- Sales process optimization
- Performance tracking
- Client engagement
- Customer service orientation
- Time management
- Multitasking capabilities
- Organizational skills
- Strong negotiation skills
- Conflict resolution
- Team collaboration
- Problem-solving abilities
References
References available upon request
Awards
- Top sales volume 2022
- Top sales gross 2022
- Top sales volume 2021
- Top sales gross 2021
Timeline
Automotive sales consultant/ Product Specialist
Browns JCDR
04.2025 - Current
Automotive sales consultant/ Product Specialist
Smithtown Lexus
09.2023 - 03.2025
Automotive sales consultant
Empire Mazda of Huntington
06.2020 - 09.2023
Automotive Sales Consultant
Empire Honda of Manhasset
11.2017 - 05.2020
Sales and Service Porter
Empire Mazda of Manhasset
07.2017 - 11.2017
High School Diploma -
Elmont Memorial high school