MARC GALINDEZ
Sharon,USA
Summary
Diligent Sales Associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
5
5
years of professional experience
Work History
Key Holder
Savage X Fenty
Braintree, MA
05.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Supervised store operations, ensuring adherence to company policies and procedures.
Brand Leader
Superdry
Braintree, MA
06.2023 - 02.2025
- Submitted weekly reports to managers.
- Mentored junior team members, fostering a positive work environment and promoting professional development.
- Presented progress reports and recommendations to higher-up leaders on a regular basis, demonstrating the impact of various marketing efforts on overall business objectives.
- Cross-trained existing employees to maximize team agility and performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Assistant Manager
Burlington Coat Department
Worcester, MA
11.2020 - 01.2023
- Coordinated team schedules to ensure optimal coverage and customer service.
- Developed training materials to enhance staff performance and product knowledge.
- Collaborated with cross-functional teams on new initiatives to drive business growth.
- Maintained compliance with company policies while fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School - Criminal Justice
North High School
Worcester, MA05.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Money transfer systems
- Task prioritization
Timeline
Key Holder
Savage X Fenty
05.2025 - Current
Brand Leader
Superdry
06.2023 - 02.2025
Assistant Manager
Burlington Coat Department
11.2020 - 01.2023
High School - Criminal Justice
North High School