MARC MATHEWS
Las Vegas,NV
Summary
Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
18
18
years of professional experience
Work History
Field Service Technician
Interblock Luxury Gaming
Las Vegas, NV
12.2021 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $10k.
CANVASS TEAM LEADER
Advanced Micro Targeting
09.2021 - 10.2021
- Monitored team of 8, on performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Painter Technician
Floor Care Concepts
06.2021 - 09.2021
- Understanding graphics layouts when & where to paint for correct visual layout
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Long hours of exciting work, requiring mental focus and attention to detail
Service Technician
M&K Trucking
Grand Rapids, MI
05.2019 - 03.2021
- Optimized routes daily based on weather and road conditions leading to an improvement of an hour over the previous driver
- Collected returned items, received and submitted payments from customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
OWNER
iGotAguy
04.2008 - 11.2018
- Built my customer base, one person, at a time, through word of mouth and exceeding customers' expectations
- Provided exemplary customer service with my small business owners.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
IT Technical Support Specialist
Bally Technology
06.2006 - 11.2007
- Managed between 10-30 calls per day, logging tickets, resetting passwords, doing follow-up calls, and setting times to perform maintenance
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks
- Configured hardware, devices, and software to set up workstations for employees
- Performed server backups and changed and replaced backup tapes daily.
Education
Towards Bachelor of Arts - Communications
COLLEGE OF SANTA FE
Santa Fe, NMNo Degree - Basic Credits
Kellogg Community College
Battle Creek, MISkills
- Work Order Management
- System Installation
- Data Collection
- Customer Training
- Customer Service
- Hardware and Software Installation
- Teamwork and Coordination
- Problem-Solving
- Training and Mentoring
- Issue Escalation
- Problem Solving
- Safety Assessment
Timeline
Field Service Technician
Interblock Luxury Gaming
12.2021 - Current
CANVASS TEAM LEADER
Advanced Micro Targeting
09.2021 - 10.2021
Painter Technician
Floor Care Concepts
06.2021 - 09.2021
Service Technician
M&K Trucking
05.2019 - 03.2021
OWNER
iGotAguy
04.2008 - 11.2018
IT Technical Support Specialist
Bally Technology
06.2006 - 11.2007
Towards Bachelor of Arts - Communications
COLLEGE OF SANTA FE
No Degree - Basic Credits
Kellogg Community College