Marc Shirai

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

I opened a brand new Senior Living Facility, started briefly as a server and after seeing my understanding of dining services and my initiative i was quickly promoted to Dining Services Manager overseeing the entire dining operation. I was responsible for a staff of over 40 servers and kitchen staff who served 3 meals a day to our residents along with setting up daily special events and functions. We worked under stringent Federal and State DOH regulations and were audited 3 times a year from each entity.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order documentation.
• Collaborated well with other food runners to deliver orders accurately.
• Cleaned and sanitized food preparation and serving areas.

I worked for my friends dad during college while i was bussing/running at RCSH. We were wholesalers for flowers lei's, arrangements, paint supplies and power tools. I would setup my daily routes and invoice each store on my route. Deliver product safely and in a timely manner.

• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Refilled drinks and condiments and restocked serving areas to minimize delays.
• Maintained clean, safe and organized work environment to safeguard servers and patrons.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.