Marc Simon
Vineland,New Jersey
Summary
Dedicated professional with a solid background in customer support and service. Proven expertise in complaint resolution and client relationship management, resulting in high customer satisfaction. Committed to developing and managing leads to drive new business growth. Competitive nature fuels a passion for increasing revenue and profitability in the industry.
Overview
20
20
years of professional experience
Work History
Independant Agent
Aflac
Vineland, New Jersey
10.2006 - Current
- Assisted in processing claims and policy applications.
- Educated clients on insurance products and benefits to enhance understanding and informed decision-making.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Delivered presentations on policy features and coverage options, increasing client engagement and awareness.
- Provided customer service to clients through phone and email communication.
Customer Care Representative
Custom Benefit Consultants
Las Vegas, Nevada
10.2014 - 01.2026
- Resolved customer complaints, ensuring high satisfaction levels and fostering customer loyalty.
- Educated customers on services and enrollment procedures, facilitating smoother enrollment experiences.
- Assisted clients with inquiries regarding benefits and policy options, improving client knowledge and satisfaction.
- Answered customer inquiries via phone and email promptly.
- Processed customer requests using proprietary software to ensure accuracy.
Education
High School Diploma -
John P Stevens
Edison, NJ06-1977
Skills
- Customer relationship management
- Customer support and service
- Complaint resolution
- Customer satisfaction
- Cold calling
- Polite communication
Timeline
Customer Care Representative
Custom Benefit Consultants
10.2014 - 01.2026
Independant Agent
Aflac
10.2006 - Current
High School Diploma -
John P Stevens