Tonya McCallister
Osseo,MI
Summary
Resourceful, recognized for high productivity levels and efficient task completion. Skilled in negotiation, client relationship management, and strategic planning. Excel at communication, problem-solving, and adaptability, utilizing these soft skills to achieve success and exceed expectations in fast-paced environments.
Approachable with many years of prior sales experience. Analytical, friendly, and consistently remains collected in stressful circumstances. Excellent self-confidence to handle rejections and effectively negotiate agreements.
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independant Agent
Colonial Life Insurance
Osseo , MI
06.2021 - Current
- Assisted clients in selecting the most suitable insurance policies for their needs.
- Researched the latest industry trends in order to stay abreast of changing regulations and customer demands.
- Managed client portfolios to ensure that all policies are current and accurate.
Independent Insurance Agent/Claims Administrator
Aflac
Hillsdale, MI
08.2007 - 06.2023
Great Start Collaborative Sub-commitee
ISD
Hillsdale, MI
05.2015 - 03.2018
- Organized and directed group projects that encouraged creativity, problem solving, and critical thinking.
- Grants proposals for small group activities to better the community and strengthen families in Hillsdale County.
- Worked with a team of individuals to make our sub-committee successful.
Sunday School Superintendent
Hillsdale Assemby of God
Hillsdale , MI
03.2015 - 02.2018
- Coordinated special events such as Vacation Bible School, mission trips, retreats.
- Provided guidance on lesson plans and teaching methods for Sunday School teachers.
- Provided support and guidance to parents seeking advice on how best to instill Christian values into their children's lives at home.
- Attended workshops related to religious education topics offered by outside organizations or institutions.
- Facilitated small group discussions to promote critical thinking skills.
Breastfeeding Peer Counselor
HBSJ-Health Department
Hillsdale, MI
08.2009 - 09.2014
- Educated clients about the benefits of exclusive breastfeeding.
- Facilitated group discussions on strategies for successful breastfeeding experiences.
- Attended conferences and workshops to stay current on evidence-based practices related to lactation.
- Provided referrals to other community resources as needed.
- Provided breastfeeding education and support to pregnant women, new mothers, and families in a variety of settings.
- Assisted with creating individualized plans for successful breastfeeding outcomes.
- Participated in outreach activities aimed at increasing awareness about the importance of breastfeeding in local communities.
- Mentored new peer counselors on best practices when providing counseling services.
- Assisted with identifying barriers that could potentially prevent successful breastfeeding experiences.
- Engaged in ongoing professional development activities such as reading research articles or attending webinars related to lactation topics.
- Maintained accurate records documenting client interactions, services provided, and progress made towards goals.
- Collaborated with healthcare providers to ensure clients were receiving appropriate care and support.
- Conducted home visits to assess family needs related to breastfeeding.
- Coordinated with social service agencies to provide additional assistance for families in need.
- Conducted follow-up calls with clients after discharge from hospital or clinic setting.
- Presented public talks to promote specific topics and work of organization.
Education
High School Diploma -
Hillsdale High School
Hillsdale, MI06-1999
Journalism
Washtenaw Community College
Ann Arbor, MISkills
- Expertise in sales
- Customer service experience
- Customer Needs Assessment
- Friendly telephone personality
- Insurance sales strategy
- Product Knowledge
- Team training and development
- Appointment management
- Rapport Building
Certification
- Life and Health licenced in the State of Michigan and Ohio
Affiliations
- Vice chair of local political party
- Paid member of Reading American Legion Auxiliary Unit 360
- Board member of school boosters
- Held VP office for school Parent Forum
Timeline
Independant Agent
Colonial Life Insurance
06.2021 - Current
Great Start Collaborative Sub-commitee
ISD
05.2015 - 03.2018
Sunday School Superintendent
Hillsdale Assemby of God
03.2015 - 02.2018
Breastfeeding Peer Counselor
HBSJ-Health Department
08.2009 - 09.2014
Independent Insurance Agent/Claims Administrator
Aflac
08.2007 - 06.2023
High School Diploma -
Hillsdale High School
Journalism
Washtenaw Community College
- Life and Health licenced in the State of Michigan and Ohio
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