Marcela Dozal
Albuquerque
Summary
Dynamic food service leader with extensive experience in managing operations, training staff, and enhancing customer satisfaction. Known for fostering a collaborative environment and executing efficient service strategies that drive results. Committed to maintaining high standards of quality and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Garcia's Kitchen
Alburquerque
05.2015 - 03.2026
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Coordinated cross-training and scheduling of team members to enhance service continuity.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Performed shift change tasks each day to keep store efficient and neat.
- Managed staff schedules and delegated tasks to optimize workflow.
- Oversaw daily operations and ensured adherence to company standards.
- Implemented training programs for new employees on customer service.
- Analyzed sales reports to identify trends and improve service delivery.
- Conducted regular inventory checks and managed stock levels efficiently.
- Resolved customer complaints and ensured satisfaction during visits.
- Collaborated with vendors to maintain quality of supplies and services.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Developed staff schedules and managed payroll to optimize budget adherence.
- Established effective communication channels with staff to streamline operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Dairy Queen
Perryton
08.2013 - 09.2014
- Formulated and implemented strategic plans and initiatives, aligning operations with growth objectives.
- Directed managers of a rapidly growing team.
- Led recruitment processes to attract and hire qualified candidates, strengthening team capabilities.
- Managed a staff of 32 people.
- Prepared and distributed payroll for staff of 32 direct reports.
- Prepared and distributed payroll for staff of 32 direct reports.
- Ensured high standards of customer service in high-volume, fast-paced operations, enhancing guest satisfaction.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Managed a staff of 32 people.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Provided orientation and training to new staff members on company policies.
- Developed weekly reports.
- Revised plans to meet changing goals and requirements.
Shift Manager
McDonald’s
Perryton
08.2008 - 08.2013
- Trained and mentored new employees, enhancing team performance and onboarding efficiency.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Collaborated with coworkers to enhance customer experience and streamline storefront operations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Applied interpersonal communication skills to improve customer interactions and satisfaction.
Education
administrative technical informatics -
Cecyt #6
Chihuahua, Chihuahua, Mx01-2001
High School Diploma -
wingsford high school
Skills
- Customer-oriented
- Point of Sale (POS) system operation
- Quick learner
- Organized multi-tasker
- Able to lift 50 pounds
- Friendly and helpful
- Good with numbers and math
- Fast and efficient service worker
- Skilled upseller
- Inventory control
- Employee training
- Customer relationship management
- Team building
- Effective communication
- Problem solving
- Leadership development
- Team player
- Sales team development
- Problem resolution
- Human resources leadership
- Cost reductions
Certification
-Service food certification.
-Shift Manager certification.
Work History
Perryton, Tx,Perryton, TX
Name
NM,adrniv1206@hotmail.com,5055895031,87112,Albuquerque,12621 Lomas Boulevard NE apt #28
Timeline
General Manager
Garcia's Kitchen
05.2015 - 03.2026
General Manager
Dairy Queen
08.2013 - 09.2014
Shift Manager
McDonald’s
08.2008 - 08.2013
administrative technical informatics -
Cecyt #6
High School Diploma -
wingsford high school