Marcela Garcia
Las Cruces,NM
Summary
Passionate 25yrs of customer service. Experience in front office with strong background in guest relations and problem solving. Detail oriented with excellent patient care skills and experience in office management. Poised to utilize my exceptional customer service and the ability to coordinate the efforts of the front desk.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Memorial Wound Care Clinic
Las Cruces,NM
12.2025 - Current
- Provide warm and professional reception for patients and visitors.
- Coordinate patient appointments, confirmations, and re schedules.
- Support patient care by providing clear and comprehensive information on insurance coverage options during verification. Manage check-in/ check out.
- Perform clerical duties for incoming referrals and outgoing as well. Handling of high-volume phone calls to ensure prompt inquiry resolutions.
- Managed collection of insurance copay and payments to ensure financial compliance.
- Ensured confidentiality of customer information to uphold company privacy standards.
- Managed patient check-in and appointment scheduling, ensuring seamless clinic operations.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintain patient records using electronic or paper for improved efficiency.
Front Desk Coordinator/Office Manager
Landstuhl American Dentistry/Orthodontics
Landstuhl, Germany
04.2022 - 07.2025
- Greet patients with courtesy announcing their arrival to the necessary departments. Handles incoming calls on a multi-line phone system and directs them to the correct staff member while answering general information and questions about insurance, mostly TRICARE. Providing administrative support to the executive staff when needed. Maintaining lobby in a neat and organized fashion to ensure that patients are comfortable and feel welcomed. Coordinated with team leader to ensure office supplies are well-stocked.
Hygiene Coordinator
Dr. Bridget Burris
Las Cruces, NM
05.2019 - 05.2021
- Extensive chairside assisting for various procedures including cosmetic dentistry endodontic procedures and periodontal treatments. Provide excellent patient care. Reviewing patient medical history, greeting patients and ensuring all patients left with a scheduled appointment. Worked effectively with the dentist and hygienist and staff members to ensure smooth workflow and provide patient care.
Dental Assistant
Ben Archer Health Center
Las Cruces, NM
08.2018 - 05.2019
- Set up rooms and dental trays in preparation for examination and procedures. Successfully assisted the dentist by performing 4 handed dentistry and other chairside duties. Assist with filling, extractions, and crown procedures. Take dental diagnostic X-rays as needed. Record medical, dental histories and vital signs of patients. Handle all next day post-op calls and schedule next recare appointments.
Dental/Hygiene Coordinator
Dr. Warren and Dr. Law
Las Cruces, NM
03.2013 - 11.2017
- Greet patients and seat patients and have them ready for treatment. Prepare tray setups for dental procedures. Obtain dental records prior to appointment. Review medical history prior to patient arriving. Assist dentist with extractions, fillings, crowns/temps and root canals. Assist the hygienist when needed. Sterilize instruments using autoclave and dry heat sterilization.
Dental/Hygiene Assistant
Bright Star Dental
Las Cruces, NM
06.2007 - 03.2013
- Cosmetic dental practice, oral sedation, general dentistry. Take before and after patient photos. In office teeth whitening. Experience in making temporaries for veneers, crowns and bridges. Patient treatment explanations. Review medical history prior to patient arriving. Monitor sedated patients during treatment.
Education
Technical or Occupational Certificate - undefined
Pima Medical Institute
Mesa, AZ06-2000
Skills
Customer service
Attention to detail
Time management
Listening skills
ADDITIONAL INFORMATION
- Fluent in English & Spanish
- CPR Certification with American Red Cross - 03/2024 - 04/2026
- DANB Certified - 06/2028
- Mission of Mercy Dental Assistant Volunteer - 2015 to Present
- DHMS - X-ray tech- 2015 to Present
- Dental Software - Dentrix, EagleSoft, DEXIS, Schick, and ICAT/Pano
Timeline
Front Desk Receptionist
Memorial Wound Care Clinic
12.2025 - Current
Front Desk Coordinator/Office Manager
Landstuhl American Dentistry/Orthodontics
04.2022 - 07.2025
Hygiene Coordinator
Dr. Bridget Burris
05.2019 - 05.2021
Dental Assistant
Ben Archer Health Center
08.2018 - 05.2019
Dental/Hygiene Coordinator
Dr. Warren and Dr. Law
03.2013 - 11.2017
Dental/Hygiene Assistant
Bright Star Dental
06.2007 - 03.2013
Technical or Occupational Certificate - undefined
Pima Medical Institute