Marcela Rivas
East Elmhurst,NY
Summary
Highly skilled in customer service with valuable experience as a waitress, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
12
12
years of professional experience
Work History
Server
Elea Restaurant
Manhattan, NY
05.2023 - Current
- Took orders from customers accurately and in a timely manner.
- Informed customers of daily specials and signature menu items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Death ave restaurant
Manhattan, NY
04.2013 - Current
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Education
GED
LaGuardia Community College
Long Island City, NYSkills
- High volume dining
- Wine pairings
- Multitasking and organization
- Food handlers license
Timeline
Server
Elea Restaurant
05.2023 - Current
Server
Death ave restaurant
04.2013 - Current
GED
LaGuardia Community College