Marcela Sterling
Rego Park,NY
Summary
Dynamic Sales Development Representative with a proven track record of generating revenue and building strong client relationships. Skilled in inbound sales, lead nurturing, and leveraging CRM tools to drive pipeline growth and achieve business objectives. Adept at conducting discovery calls, identifying customer needs, and delivering tailored solutions to close deals efficiently. Known for exceptional communication, problem-solving, and the ability to work collaboratively across teams. Passionate about creating impactful client experiences and driving business success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Social Services Coordinator
Catholic Charities Brooklyn and Queens
Brooklyn, New York
11.2023 - Current
• Collaborated with diverse stakeholders to address client needs and deliver effective solutions.
• Maintained detailed records and utilized software tools to streamline workflows.
• Presented resources and solutions to clients, ensuring clarity and alignment with their goals.
• Conducted assessments to understand individual needs, mirroring skills in identifying customer pain points.
Sales Development Representative
This is for the Women LLC
New York, New York
08.2023 - 01.2024
• Achieved $48,000 in revenue by selling 12 $4,000 coaching masterminds, demonstrating strong sales acumen.
• Built and maintained relationships with inbound leads, converting interest into closed sales.
• Conducted prospect discovery to identify challenges and align solutions effectively.
• Updated and managed CRM data to track prospects, pipeline, and engagement.
• Delivered customized sales presentations, overcoming objections and closing deals.
Sales Development Representative
Ovando Floral & Event Design
New York, NY
05.2021 - 06.2023
Contributed to team success by coordinating with internal departments to ensure client satisfaction.
• Leveraged CRM software to manage customer information and track progress toward sales goals.
• Attended networking events to identify new opportunities and expand the client base.
• Resolved client concerns promptly, ensuring positive experiences and long-term partnerships
Education
Associate of Arts - Fashion Marketing
Wood Tobe-Coburn
New York, NY01-2011
Some College (No Degree) - Textile Marketing
Fashion Institute of Technology
New York, NYSkills
- Sales Expertise: Lead generation, prospecting, relationship building, pipeline management CRM & Sales Tools: Proficient in Salesforce, HubSpot, and other CRM platforms Inbound Sales: Nurturing leads, conducting discovery, delivering tailored presentations Communication: Effective verbal and written communication, objection handling, negotiation Client Relationship Management: Building trust, identifying pain points, resolving concerns Analytical Skills: Sales reporting, trend analysis, data-driven decision-making Team Collaboration: Coordinating with sales, marketing, and operations teams Adaptability: Quick learner with a proactive approach to problem-solving
Timeline
Social Services Coordinator
Catholic Charities Brooklyn and Queens
11.2023 - Current
Sales Development Representative
This is for the Women LLC
08.2023 - 01.2024
Sales Development Representative
Ovando Floral & Event Design
05.2021 - 06.2023
Associate of Arts - Fashion Marketing
Wood Tobe-Coburn
Some College (No Degree) - Textile Marketing
Fashion Institute of Technology