Marcela Zepeda
Houston,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent service and creating memorable experiences for with my team. Skilled in anticipating with any needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
01.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Panda Express
01.2021 - 11.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sales Associate
Forever 21
03.2020 - 06.2020
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Nimitz High School
Houston, TX05.2023
Skills
- Order Management
- Daily Specials Memorization
- Strong Work Ethic
- Cash Handling
- Performance Improvement
- Relationship Management
- Computer Literacy
- Team Collaboration
I love outdoor activities and staying active
I like to go to the gym at least 3 days in the week I really enjoy running or going on bike trails any active activities fascinate me.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Server
Olive Garden
01.2024 - Current
Cashier
Panda Express
01.2021 - 11.2023
Sales Associate
Forever 21
03.2020 - 06.2020
High School Diploma -
Nimitz High School
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