Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Marcele Poole

Marcele Poole

Puyallup,WA

Summary

Adept at fostering customer relationships and resolving complaints with a professional demeanor, demonstrated during my tenure at Silver Cloud Hotel. Skilled in multi-tasking and teamwork, I excel in fast-paced environments, ensuring operational excellence and enhancing customer satisfaction. My proactive approach and problem-solving abilities have significantly contributed to team success and client wellbeing.

Overview

10
10
years of professional experience

Work History

Sales Associate

Big Times Fireworks
06.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Guest Service Representative

Silver Cloud Hotel
04.2022 - 10.2022
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Personal Care Attendant

Amada Senior Care
02.2016 - 03.2017
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.

Party Hostess

Chuck E Cheese
02.2014 - 02.2016
  • Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
  • Completed opening and closing checklists of facility to verify security of building, staff and parking area.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Completed party checklist to confirm each party received contracted elements of party package.

Education

Pierce College
Puyallup, WA

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength

Timeline

Guest Service Representative

Silver Cloud Hotel
04.2022 - 10.2022

Sales Associate

Big Times Fireworks
06.2019 - Current

Personal Care Attendant

Amada Senior Care
02.2016 - 03.2017

Party Hostess

Chuck E Cheese
02.2014 - 02.2016

Pierce College

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Marcele Poole