Results-driven Customer Service Lead with a strong focus on client engagement, critical thinking, and payment processing. Proven ability to resolve customer issues and drive productivity, fostering a culture of continuous improvement.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Best Buy
Virginia Beach, VA
08.2021 - 03.2024
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Mentored new team members, fostering a culture of continuous improvement and support.
Resolved customer service issues using company processes and policies and provided updates to customers.
Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
HomeGoods
Chesapeake, VA
07.2020 - 07.2021
Developed product knowledge to provide tailored recommendations and improve upselling opportunities.
Collaborated with team members to develop best practices for consistent customer service delivery.
Processed customer transactions efficiently using POS systems.
Trained new staff on register operations and customer engagement techniques.