Summary
Overview
Work History
Education
Skills
Enjoying karaoke with family and friends. Skating. Baking. Bowling. Knitting.
Timeline
Generic

Marcella Birth

Chicago,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

27
27
years of professional experience

Work History

Sales Associate

AMES
10.1998 - 08.2001

Uber Partner

Self Employed/UBER
09.2019 - Current
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.

Mail Handler

USPS
05.2020 - 03.2024
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.

Hairstylist

Self Employed
04.1997 - 04.2021
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Demonstrated thorough knowledge of all salon products and services.

Housekeeping and Laundry Attendant

Plymouth Place Senior Living
03.2018 - 09.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all surfaces required, wiped down cabinets, and swept and mopped floors
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Responded to requests from patrons for linens and toiletries.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Associate

Walmart
05.2015 - 12.2018
    • Worked varied hours to meet seasonal and business needs.
    • Greeted customers and offered assistance for increased customer satisfaction.
    • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
    • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
    • Provided product price information to customers.
    • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    • Provided exceptional services and pleasant shopping experiences to retail customers.
    • Monitored customers for signs of security concerns and escalated issues to management.

Sales Associate

A.J. Wright
08.2006 - 02.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Monitored customers for signs of security concerns and escalated issues to management.

Housekeeping and Laundry Attendant

Westchester Nursing And Rehabilitation Center
03.2005 - 07.2007
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Sorted, laundered and put away various laundry items.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Sales Associate

Ames Dept Store
03.1999 - 01.2001
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Diploma - Computer And Business Systems

The College of Office Technology
Chicago, IL
05.2005

Diploma -

Canellas School of Hair Design
Chicago, IL
08.1998

High School Diploma -

Richard T. Crane High School
Chicago, IL
06.1991

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Stocking and Receiving
  • Policy and Procedure Adherence
  • Customer Assistance
  • Safety and Cleanliness Standards
  • Reliable and Responsible
  • Honest and Dependable

Enjoying karaoke with family and friends. Skating. Baking. Bowling. Knitting.

For myself family time is very important and needed. U get to learn and appreciate one another as well as their wants, needs and desires. updates on problems and repairable relationships. Growing I didn't have that type of relationship with my parents and family therefore its very important to me. Laughing is good for the soul and singing warms the heart. so Karaoke is a plus! Skating gives me a sense of peace and self enjoyment feel free like riding alone on 2 wheels meaning Harley Davidson.....Mental Therapy its called. I love a great tasting pie, bread, cookie, cake, pasta freshly baked. My grandkids come looking for sweets. I love them all. Bowling and knitting are challenging keep me on my time. when I think I KNOW I CAN.

Timeline

Mail Handler

USPS
05.2020 - 03.2024

Uber Partner

Self Employed/UBER
09.2019 - Current

Housekeeping and Laundry Attendant

Plymouth Place Senior Living
03.2018 - 09.2020

Associate

Walmart
05.2015 - 12.2018

Sales Associate

A.J. Wright
08.2006 - 02.2009

Housekeeping and Laundry Attendant

Westchester Nursing And Rehabilitation Center
03.2005 - 07.2007

Sales Associate

Ames Dept Store
03.1999 - 01.2001

Sales Associate

AMES
10.1998 - 08.2001

Hairstylist

Self Employed
04.1997 - 04.2021

Diploma - Computer And Business Systems

The College of Office Technology

Diploma -

Canellas School of Hair Design

High School Diploma -

Richard T. Crane High School

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Marcella Birth