Summary
Overview
Work History
Education
Skills
Timeline
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Marcella Guerra

Flushing,MI

Summary

Driven professional with a proven track record at Maui Jim Sunglasses, enhancing brand visibility and fostering strong customer relationships. Skilled in customer engagement and effective communication, I excel in translating brand values into customer satisfaction. Demonstrates exceptional ability to maintain the "Aloha Spirit," ensuring a positive, results-driven approach in all interactions. In addition to utilizing my 23 years experience as an optician, ophthalmic technician, and practice manager to further assist and educate accounts to be successful.

Overview

19
19
years of professional experience

Work History

Brand Ambassador

Maui Jim Sunglasses
12.2021 - Current

Create excitement and enthusiasm for Maui Jim Sunglasses while building strong relationships with our accounts and prospective accounts. Maintaining a deep understanding of the brand identity, values, and product line while effectively communicating the features and benefits of Maui Jim sunglasses to our customers. Always maintaining the "Aloha Spirit".

Optometric Manager

Capital City Vision Center
11.2005 - 12.2021
  • Supervised and managed staff using feedback, constructive conversations and leading daily activities in the practice.
  • Interacted with patients to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Explained prescriptions, optical terminology and products to patients.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Represented my office with Dr. Phillips at Vision Source local, statewide, and national meetings.
  • Managed inventory and met with eye wear, contact lens, and equipment representatives.
  • Coordinated all staff scheduling, hiring, and training.

Education

High School Diploma -

First Church of God Academy
Owosso, MI

Certification -

American Board of Opticianary

Skills

  • Customer Service
  • Effective communicator
  • Customer Engagement
  • Exceptional communication

Timeline

Brand Ambassador

Maui Jim Sunglasses
12.2021 - Current

Optometric Manager

Capital City Vision Center
11.2005 - 12.2021

High School Diploma -

First Church of God Academy

Certification -

American Board of Opticianary
Marcella Guerra