Summary
Overview
Work History
Education
Skills
Timeline
Server

Marcella Harris

Server
Saint Clair,MI

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Server

Sweetwater
Lexington , MI
09.2019 - 02.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Jalapeños
Clarkston, MI
12.2015 - 11.2017
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Diploma -

St Clair High
St. Clair, MI
09.2006 - 06.2010

Skills

To-go order preparation

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Timeline

Server

Sweetwater
09.2019 - 02.2021

Server

Jalapeños
12.2015 - 11.2017

Diploma -

St Clair High
09.2006 - 06.2010

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Marcella Harris Server