Marcella Harris
Server
Saint Clair,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Server
Sweetwater
Lexington , MI
09.2019 - 02.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
Server
Jalapeños
Clarkston, MI
12.2015 - 11.2017
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Diploma -
St Clair High
St. Clair, MI 09.2006 - 06.2010
Skills
To-go order preparation
Order accuracy
Food running
Beverage preparation
Point of sale operation
Hospitality service expertise
Timeline
Server
Sweetwater
09.2019 - 02.2021
Server
Jalapeños
12.2015 - 11.2017
Diploma -
St Clair High
09.2006 - 06.2010