Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Marcella Holland

Marcella Holland

Clermont,FL

Summary

Results-oriented, compassionate, and reliable District Manager and Registered Nurse with a proven track record in delivering exceptional patient care, education, and strategic improvement initiatives while ensuring compliance with regulatory standards. Expertise includes oversight and management across diverse sectors such as pharmaceuticals, hospitals, home care, and private services. Strong communication and interpersonal skills foster meaningful relationships with nurse educators, patients, families, and key stakeholders, enhancing overall patient experience and care quality. Recognized for effective collaboration with District Manager counterparts while demonstrating the ability to thrive independently; excels in training and developing nurse educators and healthcare providers to uphold the highest standards of care.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Ambassador Senior District Manager

IQVIA/AbbVie
08.2019 - Current
  • District Manager for multi-therapeutic field/hybrid/telephonic nurse ambassadors in the Southeast US. Responsible for leading, coaching and developing Registered Nurse ambassadors. Served on iEngage User Reports working group, helping develop and facilitate relevant reports for ambassadors and leadership.
  • Promoted to Senior District Manager-August 2021
  • Demonstrating proficiency in all technical aspects including iEngage platform, Concur, OneDrive, MS Office, MS Teams, Zoom, Excel, and PowerPoint.
  • Served as District Support Trainer DM Lead (responsible for developing new DSTs and providing WebEx training to new DSTs and DMs)-2023-2024.
  • Served on National DM Advisory Board in 2020.
  • Provided training focused on demonstrating successful co-leadership relationships for District Managers.
  • Utilizes innovative and collaborative teamwork approach with high-performance results.
  • Consistently demonstrates the high regional culture scores since 2019.
  • Fostered relationships with key stakeholders to enhance collaboration and communication across teams.
  • Facilitated training sessions for new ambassadors, ensuring adherence to company policies and best practices.
  • Developed strategic outreach plans that increased brand awareness within target demographics.
  • Analyzed market trends to identify opportunities for growth and optimized ambassador engagement strategies.
  • Collaborated with cross-functional teams to execute successful product launches.
  • Mentored peer DMS, providing guidance on effective communication techniques and relationship management.
  • Implemented feedback mechanisms to assess ambassador performance, driving continuous improvement initiatives.
  • Built relationships with key stakeholders, fostering collaboration and understanding within the organization.

RN Educator Ambassador

IQVIA/AbbVie Pharmaceuticals
03.2016 - 08.2019
  • Field-based nurse educator/ambassador for AbbVie Immunology Program, which includes disease state and product education, injection training, insurance navigation, providing continuing support, and referral to resources as necessary. This product focuses on three areas: Gastroenterology, Rheumatology, and Dermatology.
  • Nominated to provide mentoring to new ambassadors
  • Invited to attend LEAD1 training, a nine month interactive course focused on leadership training.
  • Contract

Vitality Wellness Nurse Advocate

Humana
03.2015 - 03.2016
  • Promote member engagement and participation in Humana Vitality programs, leveraging my medical knowledge to recommend tailored initiatives to enhance member health and well-being. Conduct informative presentations to drive awareness of both acute and chronic disease programs, while also creating innovative strategies to boost participation in Vitality initiatives. Recommend services and care alternatives with the community using data-driven insights from claims and spending trends to develop cost-reduction initiatives and improve program outcomes.

HCM RN Coach

Humana
12.2013 - 03.2015
  • Provide managerial oversight and leadership to Humana Cares Managers, offering coaching and motivation on effective care techniques. Monitor and audit performance, develop action plans for process improvement and ensure compliance with clinical program design, implementation, and reporting. Collaborate with clinical leadership team and ensure adherence to policies and performance standards.

Registered Professional Nurse, Care Manager

Humana
06.2012 - 12.2013
  • Conduct comprehensive assessments of Humana members across seven domains of functionality to evaluate needs and guide toward optimal wellness. Facilitate connections with appropriate resources and services. Collaborate with Social Services, Field Care Managers and CareManaged, LLC - Registered Professional Nurse, Geriatric Care Management

Registered Professional Nurse, Geriatric Care Management

CareManaged, LLC
10.2008 - 05.2012
  • Performed assessments within the geriatric population, focusing on chronic illness management and medication coordination. Determined eligibility for Long-term care insurance benefits for a major healthcare provider. Implemented Care Transitions interventions to reduce re-hospitalizations, collaborating with families, physicians, caregivers and community resources to optimize care and ensure cost-effective outcomes.

Registered Professional Nurse, Post-Anesthesia Care Unit

Methodist Hospital
09.2000 - 09.2001

Registered Professional Nurse, Neurological Intensive Care

Methodist Hospital
05.2000 - 09.2000

Registered Professional Nurse, Neurological Intensive Care Unit

Tallahassee Memorial Healthcare
12.1996 - 05.1998

Education

Bachelor of Science - Nursing

Florida State University
12.1996

Skills

  • Situational Leadership
  • Agile & Flexible
  • Product Education
  • Client relationship management
  • Cross-functional collaboration
  • Innovation Driver and Problem Solver
  • Relationship and partnership building
  • Customized Coaching Plans
  • Quality Improvement
  • Multiple Product Launches
  • Business Strategy and Plan Execution
  • Regulatory Compliance
  • Access and reimbursement

Certification

RN, Florida, California

Timeline

Ambassador Senior District Manager

IQVIA/AbbVie
08.2019 - Current

RN Educator Ambassador

IQVIA/AbbVie Pharmaceuticals
03.2016 - 08.2019

Vitality Wellness Nurse Advocate

Humana
03.2015 - 03.2016

HCM RN Coach

Humana
12.2013 - 03.2015

Registered Professional Nurse, Care Manager

Humana
06.2012 - 12.2013

Registered Professional Nurse, Geriatric Care Management

CareManaged, LLC
10.2008 - 05.2012

Registered Professional Nurse, Post-Anesthesia Care Unit

Methodist Hospital
09.2000 - 09.2001

Registered Professional Nurse, Neurological Intensive Care

Methodist Hospital
05.2000 - 09.2000

Registered Professional Nurse, Neurological Intensive Care Unit

Tallahassee Memorial Healthcare
12.1996 - 05.1998

Bachelor of Science - Nursing

Florida State University

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