Marcella Ruiz
Mission Hills,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
Little Bee Academy
06.2015 - 12.2023
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Improved daycare operations by implementing efficient scheduling and staff management strategies.
- Ensured compliance with all local, state, and federal regulations regarding childcare operations and licensing requirements.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Trucking Dispatcher
Rodriguez Trucking Llc
01.2003 - 05.2015
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Enhanced route efficiency by analyzing and optimizing trucking schedules and routes.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
- Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
- Maintained open lines of communication between drivers, warehouse staff, and customers to ensure seamless coordination throughout the shipping process.
Education
High School Diploma -
Will Rodgers Continuation High School
Van Nuys, CA06.1996
Skills
- Workforce Management
- Time Management
- Team Leadership
- Conflict Resolution
- Bilingual English/ Spanish
- CPR Certified
Certification
CPR Certification
Timeline
Manager
Little Bee Academy
06.2015 - 12.2023
Trucking Dispatcher
Rodriguez Trucking Llc
01.2003 - 05.2015
High School Diploma -
Will Rodgers Continuation High School
CPR Certification
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