Marcellis Smallwood
Huntingdon,PA
Summary
Skilled Insurance Agent and Customer Service Cashier, adept in customer service and professionalism, significantly enhanced client satisfaction at Globe Life. Expert in policy management and critical thinking, ensuring swift issue resolution and high-standard service delivery. Excelled in data entry and customer interactions, fostering strong relationships and operational efficiency.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Globe Life And Accident Insurance Company
12.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Customer Service Cashier
Wawa
07.2019 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
G.E.D -
Downingtown East HS
Downingtown, PA06.2021
Skills
- Customer service
- Professionalism and ethics
- Quotes and sales
- Vision and dental insurance
- Data entry
- Critical thinking
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Automated manufacturing
Timeline
Insurance Agent
Globe Life And Accident Insurance Company
12.2024 - Current
Customer Service Cashier
Wawa
07.2019 - 01.2020
- Automated manufacturing
G.E.D -
Downingtown East HS
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