Marcello Carrieri
Miami,FL
Summary
Dynamic Front Desk Agent with proven expertise at Borgo Egnazia, excelling in guest relations and problem-solving. Enhanced guest satisfaction through personalized service, resulting in increased return visits. Skilled in cash handling and front office support, adept at building strong relationships and managing emergency situations with composure. I worked for 4 years in Borgo Egnazia (ranked top 10 hotels of the world). I am a Italian citizen but I speak English, Italian and some Spanish too. i have a Social Security so I have all the needed documention to Work in the United States of America.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Borgo Egnazia
05.2022 - Current
- Managed guest check-ins and check-outs efficiently, ensuring smooth arrival and departure experiences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated with all FOH teams .
- Implemented strategies to enhance guest satisfaction scores through personalized service approaches.
- Perfect knowledge with FHR program and LHW standards.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
Education
High School Diploma -
Leonardo Da Vinci
Martina Franca, TA Italy08-2020
Skills
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Oral and written communications
- Guest relations
- Front desk management
- Front office support
- Room assignments
- Sales expertise
- Foreign languages
- Relationship building
Languages
Spanish
Limited Working
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Front Desk Agent
Borgo Egnazia
05.2022 - Current
High School Diploma -
Leonardo Da Vinci