Marcello McCloud
Ann Arbor,MI
Summary
Dedicated cashier with strong customer service skills, known for building lasting relationships. Committed to enhancing customer satisfaction through professionalism and effective communication.
Overview
9
9
years of professional experience
Work History
Cashier
Dollar Tree
Ann Arbor, MI
01.2026 - 06.2026
- Assisted customers with product inquiries and returns to enhance satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained accurate cash drawer balances through diligent monitoring.
- Trained new cashiers on register operations and customer service protocols.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers and helped with product questions, selections, and purchases.
Cashier/Customer Service Representative
Speedway Gas Station
Ann Arbor, MI
07.2025 - 12.2025
- Provided exceptional customer service to enhance store experience.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Crew Member
Taco Bell
Ann Arbor, MI
09.2019 - 06.2025
- Trained new team members on food preparation and customer service standards.
- Ensured compliance with health and safety regulations during food handling and storage.
- Operated cash register efficiently, processing customer transactions accurately.
- Collaborated with team to maintain a clean and organized work environment.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Dishwasher
Blue Tractor BBQ &Brewery
Ann Arbor, MI
06.2017 - 08.2019
- Operated dishwashing machinery to maintain cleanliness and sanitation standards
- Assisted kitchen staff by providing clean dishes and utensils promptly
- Trained new team members on efficient washing techniques and safety protocols
- Implemented improved workflow processes to enhance efficiency in dishwashing tasks
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-1989
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Professionalism and courtesy
- Customer relations
- Retail merchandising
Timeline
Cashier
Dollar Tree
01.2026 - 06.2026
Cashier/Customer Service Representative
Speedway Gas Station
07.2025 - 12.2025
Crew Member
Taco Bell
09.2019 - 06.2025
Dishwasher
Blue Tractor BBQ &Brewery
06.2017 - 08.2019
High School Diploma -
Elizabeth High School