Marcelo Carrillo-Esnaola
Lubbock
Summary
Dynamic Assistant General Manager at BlueSky Texas Restaurant with expertise in operations management and staff development. Proven track record in enhancing guest satisfaction and optimizing labor costs. Skilled in inventory control and strategic planning, leading to improved profitability and team performance. Effective leader committed to fostering a high-performing work environment.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
BlueSky Texas Restaurant
09.2021 - Current
- Assisted in daily operations to enhance guest satisfaction and service efficiency.
- Coordinated staff schedules to optimize labor costs and maintain adequate coverage.
- Developed training materials for new employees, streamlining onboarding processes.
- Analyzed customer feedback to identify areas for menu improvement and service enhancements.
- Managed inventory levels, ensuring timely ordering and reducing waste through efficient tracking systems.
- Collaborated with management to implement promotional strategies that increased customer engagement.
- Led team meetings to discuss performance metrics and set actionable goals for continuous improvement.
- Handled cash accurately and prepared deposits.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
High School Diploma - Business Management
Lubbock Cooper Highschool
Lubbock, TXSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Training and development background
- Employee scheduling
- Budget control
- Human resources
- Strategic planning skill
- Financial reporting
- Workflow coordination
- Budgeting expertise
- Business operations
- Customer service
- Staff hiring
- Effective leader
- Scheduling
- Inventory management
- Training management
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
BlueSky Texas Restaurant
09.2021 - Current
High School Diploma - Business Management
Lubbock Cooper Highschool