Marcelo Suarez
Summary
I am a hardworking and passionate individual bringing top-notch skills in communication, active listening and analytical problem-solving skills. I enjoy serving as a role model for my team by having meaningful interactions and guiding them how to achieve the store's goals. I work together with experts and managers on how to foster an environment where everyone is inspired to do their best work while having fun doing so! Currently, I work as a Product Zone Specialist at Apple while studying Computer Science at FIU.
Overview
2
2
years of professional experience
Work History
Product Zone Specialist
Apple Retail
10.2023 - Current
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Consistently met company goals throughout the quarter with 70% and higher in Applecare, Business intros and connective opportunities
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Ability to consistently deliver great customer experiences — no matter what the situation.
- Set challenging goals and helped team work together to accomplish all objectives.
- Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
Barista
Starbucks
07.2022 - 05.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Bachelor of Science - Computer Science
Florida International University
Miami, FL12.2027
Skills
- Interpersonal Savvy
- Communication and Interpersonal Abilities
- Role Modeling
- Customer Service-Oriented
- Customer Engagement
- Problem-solving
- Teamwork and Collaboration
- Empathy and patience
- Goal Setting
- Multitasking
Timeline
Product Zone Specialist
Apple Retail
10.2023 - Current
Barista
Starbucks
07.2022 - 05.2023
Bachelor of Science - Computer Science
Florida International University