Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marchel Fisher

Rogersville,TN

Summary

Seasoned with Over 20 years in Phlebotomy, supervising/ leading phlebotomy teams, specimen processors, couriers and instructing students to provide excellent customer and patient service.

Recruit, interview, select and train new team members while supporting department with quality of care and administrative needs.

Perform customer service and liason duties for multiple clients and staff daily.

Dependable and extremely effective in phlebotomy, managing operations and providing excellent customer service.

Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work in high volume locations.

Ability to handle multiple projects simultaneously with a high degree of accuracy.

Hands-on teaching skills to students or employees with various learning styles and specific needs.

Provide employee and student evaluations fairly when assessing individual progress.

Process-based educator with precision and drive to produce best results among students and elevate student achievement.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Extensive knowledge of different LIS including QLS, QLM, MYSIS, SunQuest/GUI, Quanum, Atlas, CareEvolve, LabDaq, SalesForce, Orchard, Cerner

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Encouraging as a manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations, aptitude and relationship-building skills.

Knowledgeable and dedicated with outgoing, positive demeanor and proven skills in establishing rapport with clients, co-workers, employees and students.

Overview

31
31
years of professional experience

Work History

Phlebotomist II

Quest Diagnostics
06.2006 - Current
  • Phlebotomy on patients of all ages
  • Centrifuge blood samples as outlined in clinical protocols.
  • Protect patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Training and onboarding new phlebotomists.
  • Collect all blood samples in accordance with laboratory protocols and regulations.
  • Verify accurate storage and transportation of specimens to laboratories.
  • Answer calls from clients and co-workers in surrounding areas providing information and customer service.
  • Packaged and shipped specimens to central lab daily.
  • Track specimens and TNPs to assist clients and patients in an attempt to avoid a recollect.
  • Retransmit orders and results due to system issues to assure clients receive necessary information in a timely manner.
  • Reach out to necessary individuals to obtain assistance with issues I can not resolve and follow up with updates for the clients until the issue has reached resolution.
  • Address questions and concerns for patients on collection processes, procedures and billing issues.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Validate information and alert nurses, or physicians of discrepancies between order and specimens.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Provide guidance and support to personnel and clients at outside locations.
  • Participate in quality assurance and competency assessment initiatives.
  • Develop and implement strategies to improve processes.
  • Handle insurance verification tasks and validate patient insurance information.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Maintain Pending Logs and resolve issues.

Phlebotomy Instructor

Walter’s State
08.2014 - 12.2016
  • Adjunct Phlebotomy instructor. Teaching students the proper techniques of Phlebotomy, capillary collectionsand specimen processing.
  • Distributed course syllabus and communicated course standards and learning objectives to students.
  • Trained students in industry-leading phlebotomy and lab protocols to improve career readiness.
  • Devised plans to support personal growth and improvement for sustained success both within and after program.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Implemented new educational techniques to boost student comprehension while reducing learning time in all aspects of Phlebotomy.
  • Taught hands-on and didactic portions of Phlebotomy, lab tasks and standards.
  • Managed time efficiently in order to complete all tasks assigned within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.

Regional Operations Supervisor

Carilion Labs/Solstas Lab Partners
05.2008 - 08.2013
  • Identified and met customer needs.
  • Recruited, hired, and trained phlebotomy, specimen processing and courier personnel, working to establish key internal functions and outline scope of positions for the organization.
  • Scheduled employees for shifts, taking into account customer volume and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed operations of up to 76 employees in physician offices effectively and efficiently without any location closures over the years.
  • Identified and resolved unauthorized, unsafe, or ineffective practices following disciplinary procedures provided by the organization.
  • Hiring, onboarding and training of new hires to fulfill business requirements.
  • Reported issues to higher management with great detail.
  • Utilized SalesForce software to report issues, investigate and report root cause and provide resolutions.
  • Create position postings utilizing Lawson system to attract qualified candidates.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked employee attendance and punctuality, addressing repeat problems and trends quickly to prevent long-term habits.
  • Handled problematic customers and clients to maintain excellent customer service.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Trained new employees on proper protocols and customer service standards.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Phlebotomist

Healthstar Physicians Pc
04.2002 - 03.2006
  • Perform phlebotomy following established safety protocols and standards to minimize risk of infection and injury.
  • Perform EKGs and Holter Monitors.
  • Liason with doctors and nurses to provide excellent customer service identifying and resolving issues or obtaining requested information as needed.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Reviewed and processed requisitions for laboratory tests.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assisted in training and onboarding new phlebotomists and nurses in performing phlebotomy.
  • Performed venipunctures, finger sticks and heel sticks for both adult, geriatric and pediatric patients.
  • Validated blood and specimen collection orders.

Phlebotomist

Medex Laboratories
11.2000 - 04.2002
  • Perform phlebotomy and capillary collections while monitored patients for reactions and verifying sample quality.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Provide customer service and liason with doctors and nurses within the hospital and at outside locations.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Reviewed and processed requisitions for laboratory tests.
  • Packaged and shipped specimens to central lab daily.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Verified proper storage and transportation of specimens to laboratories.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Validated blood and specimen collection orders.
  • Assisted in training and onboarding new phlebotomists.

Mobile Phlebotomist

Powers Paramedical
05.2001 - 05.2002
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Monitored patients for reactions and verified sample quality.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Reviewed patient records for accuracy and completeness.
  • Organized daily work based on collection priority.
  • Packaged and shipped specimens to central lab daily.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Perform EKGs as needed.

Education

Cosmetology - Cosmotology

Hamblen School of Beauty
Morristown, TN
06.1993

Certificate Of Completion - Phlebotomy

Kingsport Adult Education
Kingsport, TN
11.2000

Diploma -

Cherokee High School
Rogersville, TN
05.1992

Skills

  • Veteran Phlebotomist
  • Phlebotomy Instructor
  • Specimen Processing/Data Entry
  • Extensive LIS knowledge
  • Employee Motivation
  • Stress Management
  • Maintaining Patient and Employee Safety Standards
  • Employee Performance Reviews
  • Quality Patient Care
  • Records Management
  • Tracking Systems
  • Staff Training
  • Time Management
  • Holter Monitoring
  • EKG
  • Reporting Requirements
  • Courier Services
  • Operational Supervisor Background
  • Reviews - Always Exceeds Expectations
  • Patient, Staff and Student Education
  • Staff Development
  • Excellent Customer Service
  • Client Liason

Timeline

Phlebotomy Instructor

Walter’s State
08.2014 - 12.2016

Regional Operations Supervisor

Carilion Labs/Solstas Lab Partners
05.2008 - 08.2013

Phlebotomist II

Quest Diagnostics
06.2006 - Current

Phlebotomist

Healthstar Physicians Pc
04.2002 - 03.2006

Mobile Phlebotomist

Powers Paramedical
05.2001 - 05.2002

Phlebotomist

Medex Laboratories
11.2000 - 04.2002

Cosmetology - Cosmotology

Hamblen School of Beauty

Certificate Of Completion - Phlebotomy

Kingsport Adult Education

Diploma -

Cherokee High School

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Marchel Fisher