Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Marci Mauer-Hecker

Marci Mauer-Hecker

Olathe,KS

Summary

Encouraging Director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Director of Retail Operations

WBA Pharmaceutical Holding
05.2022 - Current
  • Created and updated records and files to maintain document compliance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Gathered post-event feedback from attendees, implementing improvements for future events based on insights gained.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Coordinated with venue staff to ensure proper layout design and space utilization, optimizing guest comfort and accessibility.
  • Monitored and controlled event expenditures to meet budgets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

New Market Mortgage Loan Orginator

US Bank
03.2021 - 02.2022
  • Prepared documents for customers, submitting and overseeing through each step of closing process.
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
  • Helped college students obtain financial aid through loan programs.

Escrow Closer /Director of Business Development

McCaffree Short Title Company
07.2020 - 02.2022
  • Conducted thorough research on property histories to identify potential obstacles or complications prior to closing.
  • Provided top-notch support to real estate professionals, fostering strong professional relationships and earning a reputation for excellence in escrow closing services.
  • Researched titles and managed clearing process.
  • Drafted title abstracts and legal documents for real estate transactions.

Executive Management /Regional Director of Business Development

Atlantic Title & Closing
09.2018 - 08.2020
  • Streamlined internal processes to optimize efficiency and improve customer satisfaction.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated and closed long-term agreements with new clients in assigned territory.

Executive Management Consultant

First United Title Agency
06.2014 - 10.2018
  • Identified areas of improvement in organizational structure, leading to increased efficiencies across departments.
  • Maximized client satisfaction by implementing targeted and efficient management strategies.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Designed and delivered client-defined systems and processes with tools and databases.

Mortgage Loans

Capital City Bank
10.2012 - 10.2014
  • Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
  • Supported business growth by identifying high-quality borrowers through rigorous evaluation processes.
  • Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.

Deputy Store Manager

Rogers - Samuels Jewerly
02.2011 - 10.2012
  • Maintained visual standards throughout the store by regularly updating displays and floor layouts according to corporate guidelines.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Improved customer satisfaction by addressing and resolving complaints in a timely and professional manner.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

York Highschool
York, NE
05.1981

Skills

  • Project Planning
  • Training and Development
  • Onboarding and Orientation
  • Professional and Courteous
  • Team Leadership
  • Contract Negotiation
  • Performance Evaluations
  • Business Administration
  • Budgeting expertise
  • Quality Assurance
  • Analytical Thinking
  • Organizational Skills

Accomplishments

• Ingram’s Top 50-100 Fastest Growing Companies (*2016, 2017, 2018)

• KC Business Journal Top 50-100 Fastest Growing Companies (*)

• KCRAR Chair Outreach/ Habitat for Humanity/ Children’s Miracle Network 2016

• KCRAR 2016 Affiliate of the Year

• KCRAR Chair for Events Planning Committee

• POWER-Professional Organization of Women of Excellence Recognized 2018

Certification

Individual Producer Title License Of Kansas - Missouri - Nebraska


Mortgage Lender NMLS #543905


Kansas Real Estate License


Agency Principal License Title




Timeline

Assistant Director of Retail Operations

WBA Pharmaceutical Holding
05.2022 - Current

New Market Mortgage Loan Orginator

US Bank
03.2021 - 02.2022

Escrow Closer /Director of Business Development

McCaffree Short Title Company
07.2020 - 02.2022

Executive Management /Regional Director of Business Development

Atlantic Title & Closing
09.2018 - 08.2020

Executive Management Consultant

First United Title Agency
06.2014 - 10.2018

Mortgage Loans

Capital City Bank
10.2012 - 10.2014

Deputy Store Manager

Rogers - Samuels Jewerly
02.2011 - 10.2012

High School Diploma -

York Highschool

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Marci Mauer-Hecker