Marcia Donovan
Iowa City,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Facial Rejuvenation Center
03.2023 - 03.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Patient Care Representative
Skin Body Soul
11.2021 - 03.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IA12.1989
Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
Timeline
Patient Care Coordinator
Facial Rejuvenation Center
03.2023 - 03.2024
Patient Care Representative
Skin Body Soul
11.2021 - 03.2023
Bachelor of Arts - Psychology
University of Iowa