Marcia Ford
Castle Rock,US
Summary
Account Advisor with over 20 years of expertise in managing comprehensive account services and enhancing client satisfaction within the healthcare industry. Demonstrates exceptional skills in communication, problem-solving, and crossfunctional collaboration, effectively resolving complex service issues and optimizing service policies. Committed to translating intricate healthcare information into actionable insights, fostering strong relationships with brokers and stakeholders.
Overview
20
20
years of professional experience
Work History
Account Advisor
United Healthcare
12.1999 - 06.2019
- Managed accounts for 2-50 groups, enhancing client satisfaction and retention
- Resolved complex service issues, improving broker and customer relations
- Supported Account Executives and brokers, ensuring timely service delivery
- Guided brokers on digital tools, boosting client service efficiency
- Contributed to special projects, optimizing service policies and systems
- Led cross-functional collaboration between Account Executives and brokers to resolve eligibility, claims, and pharmacy challenges while maintaining service excellence
- Managed comprehensive account servicing through PRIME and UHC systems, ensuring accurate processing of benefits, claims, and commission inquiries
- Developed simplified communication strategies to translate complex healthcare information into actionable insights for stakeholders
Education
Bachelor of Arts - Public Relations
University Of Kentucky
Lexington, KY01.1982
Skills
- Account Management
- Communication
- Customer Service
- Problem Solving
- Cross-functional Collaboration
- Healthcare Systems
- Benefits Administration
- Process Improvement
Personal Information
Title: Account Advisor
Timeline
Account Advisor
United Healthcare
12.1999 - 06.2019
Bachelor of Arts - Public Relations
University Of Kentucky
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