Marcia J. Kay

Ambitious business professional with over 15 years of customer service experience. I am seeking advancement in my career with an organization to expand what I have learned while acquiring my MBA. I am a kind, energetic, and eager participant. I am a highly organized individual who prides myself on being an adaptive problem solver, independently or in a group setting. I am easily able to juggle multiple priorities with restrictive deadlines without compromising quality. With my positive and friendly demeanor, I strive to be a valuable asset to any organization.

Demonstrated ability to develop effective business processes that streamline workflow and enhance organizational performance. Experience includes maintaining filing systems and databases while ensuring confidentiality of sensitive information. Successfully established operational strategies within a team to improve sales and exceed production targets. Proven track record in building long-term customer relationships and providing elevated service experiences to foster client loyalty.