Marcia M. Gephart
Lititz,PA
Summary
Forward-thinking professional bringing 40 years of experience working in fast-paced physician offices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and compassionate leader, mentoring staff to deliver exceptional care for excellent patient experiences.
Overview
39
39
years of professional experience
Work History
Medical Practice Administrator
Dermatology Associates of Lancaster
07.2017 - Current
- Day to day operations including staffing and scheduling.
- Fostered a welcoming environment for all patients, 47 staff members,and 10 providers.
- Collaborated with physicians to develop strategic plans for continued growth and expansion of the practice.
- Maintained strict confidentiality in accordance with HIPAA guidelines,compliance training and monitoring.
- Responsible for all HR duties, including interviewing, hiring and firing. Payroll and benefits. Evaluations,and continued training and mentoring to staff.
- Monitored financial health of the practice through identifying areas for potential cost savings or revenue generation.
Medical Practice Supervisor
Dermatology Associates of Lancaster
08.2010 - 07.2017
- Reported directly to the Practice Administrator. Assisting with all administrative duties.
- Responsible for management of all front office staff.
- Streamlined patient scheduling by implementing an efficient appointment management system.
- Implemented a new EHR system successfully for the office.
- Responsible for bi-weekly payroll and related HR duties
Manager of Health Information
Regional Gastroenterology Associates of Lancaster, Ltd.
06.2000 - 07.2010
- Specific duties included managing the department to ensure effective operations including patient care, customer service, privacy and risk management.
- Member of leadership team charged with identifying, selecting and implementing an Electronic Medical Record system.
- Re-organized the Health Information department workflows post EMR implementation.
- Managed front office staff. Analyzed patient flow and created patient scheduling protocols which promoted patient satisfaction and maximized physician office schedule.
- Developed office wide standards and provided training to staff on customer service. Monitored and tracked patient and referring physician satisfaction surveys to continually improve processes.
Unit Secretary
Lancaster Regional Medical Center (St. Joseph Hospital)
06.1986 - 06.2000
- Proficiently transcribed physician orders and maintained patient charts, assisting with workflow for the Oncology/ Med Surgical nursing units.
- Served as primary orientation instructor for the hospital's Information Systems department.
- Gained valuable experience working between hospital administration, the clinical nursing unit & physicians.
Education
Bachelor of Science - Education
Millersville University of Pennsylvania
Millersville, PATimeline
Medical Practice Administrator
Dermatology Associates of Lancaster
07.2017 - Current
Medical Practice Supervisor
Dermatology Associates of Lancaster
08.2010 - 07.2017
Manager of Health Information
Regional Gastroenterology Associates of Lancaster, Ltd.
06.2000 - 07.2010
Unit Secretary
Lancaster Regional Medical Center (St. Joseph Hospital)
06.1986 - 06.2000
Bachelor of Science - Education
Millersville University of Pennsylvania
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