Marcia Petzke
Reedsburg,WI
Summary
Dynamic sales associate with a proven track record at Davis Home Furnishings and Flooring, excelling in customer service and teamwork. Recognized for building strong customer relationships and efficiently managing inventory. Skilled in problem-solving and time management, ensuring a seamless shopping experience that fosters loyalty and repeat business.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Sales Associate
Davis Home Furnishings and Flooring
Reedsburg, WI
07.2016 - Current
- Assisted customers in selecting furniture and flooring solutions to meet their needs.
- Maintained knowledge of product features and benefits to provide accurate recommendations.
- Processed customer transactions efficiently, ensuring a smooth checkout experience.
- Collaborated with team members to set up merchandise displays and maintain store appearance.
- Managed inventory levels, conducting regular stock checks to ensure product availability.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
Environmental Services Housekeeper
Reedsburg Area Medical Center
Reedsburg, WI
06.2001 - 07.2016
- Maintained cleanliness and hygiene standards throughout patient areas and common spaces.
- Operated cleaning equipment, including floor buffers and vacuums, to ensure optimal facility maintenance.
- Implemented infection control protocols to enhance patient safety during daily operations.
- Trained new staff on cleaning procedures and safety regulations to promote best practices.
- Collaborated with healthcare teams to support efficient turnover of patient rooms and service areas.
- Developed effective cleaning schedules that improved workflow efficiency across departments.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Conducted regular inspections to identify sanitation issues and initiate corrective actions promptly.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment for uninterrupted service delivery.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
Line Worker
CTE Manufactoring
Reedsburg, WI
09.1996 - 06.2001
- Operated machinery to assemble components efficiently, ensuring adherence to safety protocols.
- Inspected finished products for quality assurance, identifying defects to maintain high standards.
- Collaborated with team members to streamline workflows and enhance production efficiency.
- Trained new employees on operational procedures and safety practices, fostering a knowledgeable workforce.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
Childcare Assistant Teacher
Learning Block Childcare Center
Reedsburg, WI
03.1992 - 05.1996
- Facilitated engaging learning activities to promote social, emotional, and cognitive development in children.
- Assisted lead teacher in maintaining a safe and nurturing classroom environment for diverse age groups.
- Implemented daily schedules and routines to ensure consistency and structure for children's learning experiences.
- Collaborated with parents to discuss child progress, behaviors, and development goals during regular check-ins.
- Developed age-appropriate lesson plans that incorporate educational standards and objectives for skill enhancement.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
Education
High School Diploma -
Webb High School
Reedsburg, WIEarly Childhood 1 & 2 -
MATC Reedsburg
Reedsburg, WISkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Listening skills
- Reliable and punctual
- Exceptional customer service
Certification
- Early Childhood 1 & 2 Training - 8 week course
Timeline
Sales Associate
Davis Home Furnishings and Flooring
07.2016 - Current
Environmental Services Housekeeper
Reedsburg Area Medical Center
06.2001 - 07.2016
Line Worker
CTE Manufactoring
09.1996 - 06.2001
Childcare Assistant Teacher
Learning Block Childcare Center
03.1992 - 05.1996
High School Diploma -
Webb High School
Early Childhood 1 & 2 -
MATC Reedsburg