Marcia Rosa
Plymouth,MA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
General Manager
McDonald's
Plymouth, MA
11.2023 - Current
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Supervised employees through planning, assignments and direction.
- Trained employees on duties, policies and procedures.
Education
High School Diploma -
Ellis Maas School
Sao Paulo12-1996
Skills
- Customer Retention
- Process Automation
- Sales
- Public Relations
- Recruiting and hiring
- Schedule Management
- Operations Oversight
- Customer Relationship Management
- Workflow Planning
Certification
- Leading Great Restaurants Class (Hamburguer University).
Languages
Portuguese
Professional
English
Elementary
Timeline
General Manager
McDonald's
11.2023 - Current
High School Diploma -
Ellis Maas School