Marcia Telusma
Philadelphia,PA
Summary
Medical Receptionist with four year background in customer service etiquette and performing clerical duties to keep office running smoothly and effectively.
Collaborative and meticulous team player dedicated to helping patients and staff.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Vybe Urgent Care
Philadelphia, PA
02.2022 - Current
- Carry out daily tasks by communicating with providers & medical assistants as well as relaying messages from patients.
- Verify insurance coverage for appointments and collected co-payments as required.
- Train new staff on office procedures, insurance processes and medical terminology.
- Consistently maintain the waiting room to be neat, organized, and welcoming.
- Answered incoming calls, responding to inquiries from patients and other medical facilities.
- Help medical assistants perform duties to assist in patient turnover rate
Receptionist
Embassy of Ivy Hill Nursing and Rehabilitation Center
Wyndmoor, PA
03.2021 - 01.2022
- Filed and maintained medical records for facility residents
- Greeted persons entering facility and and directed them to their destinations
- Provided information about operations and services provided within the facility.
- Answered calls and took messages for appropriate departments or personnel.
Cashier
Walmart
Philadelphia, PA
05.2019 - 04.2020
- Completed accurate cash register transactions in a timely fashion
- Assisted customers by providing information and resolving complaints
- Served multiple customers at once in a stressful environment
- Assisted with duties in other areas of the store when needed
Education
Psychology
Temple University
true12-2025
Skills
- Proficient in AthenaNet, Microsoft Office, Google Applications
- CPR Certified
- Administrative Support
- Appointment Scheduling
- Excellent customer service
- Cash Handling
- Multitasking & organizational skills
- Detail-Oriented
References
References available upon request
Timeline
Medical Receptionist
Vybe Urgent Care
02.2022 - Current
Receptionist
Embassy of Ivy Hill Nursing and Rehabilitation Center
03.2021 - 01.2022
Cashier
Walmart
05.2019 - 04.2020
Psychology
Temple University
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