Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Marcia Velasquez

923 SE 17th Ter Cape Coral ,FL

Summary

Compassionate Certified Nursing Assistant capable of using my medical knowledge and empathy to ensure patient focused care. Dedicated professional looking to apply my educational experience to assist patients and make a difference in their lives. Solid team player with outgoing, positive demeanor and proven skills motivated to maintain customers satisfaction and contribute to company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

PCl Customer Service

HCA/ Parallon
07.2017 - 03.2022
  • Developed highly empathetic client relationships and earned reputation for exceeding service and goals.
  • Handled customers inquiries and suggestions courteously and professionally.
  • Helped Large volume of customers everyday with positive attitude focus customers satisfaction.

Receptionist / Podiatrist Assistant

Lee Podiatry Group
08.2016 - 07.2017
  • Prepare patients for treatment.
  • Apply dressings, cast molds, orthotics.
  • Collect cultures or specimens.
  • Keep surgical and exam rooms clean and sterile.

Customer Service Representative

Alta Resources
08.2015 - 08.2016
  • Provided primary customer support to internal and external customers
  • Experience and exceeded team goals through effective client satisfaction rates
  • Handled customers inquiries and suggestions courteously and professionally.

Sales Lead

White House Black Market
04.2015 - 07.2015
  • Monitored sales team performance and provided constructive feedback.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Provided exceptional customer service, greeting all customers in timely matter, availability and providing knowledge of promotions and events.

Sales Lead

Destination Maternity
03.2014 - 10.2014
  • Execute and maintain all visual and marketing directive to company standards.
  • Greet all customers maintaining professional level of relationship and communication.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.

Sales Associate

White House Black Market
10.2010 - 03.2014
  • Build team commitment to high standards of service, exceeding customers expectations and leading by example.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

American School of Correspondence
Lansin IL

Certified Nursing Assistant

Cape Coral Technical College
Cape Coral, FL
2023

Skills

  • Vital Signs
  • Patient Care and Safety
  • Infection Control
  • Medical Imaging
  • Medical Records
  • Medical scheduling
  • Experience Administrating injections
  • Patient transportation
  • Sanitization
  • Working knowledge of Microsoft office, Excel, Access, Powerpoint, Eclinicalworks
  • Medical Terminology
  • Communication skills
  • Self Motivated

Languages

Spanish
English

Certification

  • American Heart Association |BLS | August 2023
  • OSHA Hazard & SDS | August 2023
  • HIV/ AIDS Certification | August 2023
  • Domestic Violence Certification | August 2023
  • BBP and infection Control | August 2023
  • Alzheimer's Certification |August 2023

References

  • Dorine Walker CNA Instructor | 239-357-2169
  • Anabel Padilla Supervisor | 786-303-0844
  • Iris Vela Supervisor | 239-464-8256



Timeline

PCl Customer Service

HCA/ Parallon
07.2017 - 03.2022

Receptionist / Podiatrist Assistant

Lee Podiatry Group
08.2016 - 07.2017

Customer Service Representative

Alta Resources
08.2015 - 08.2016

Sales Lead

White House Black Market
04.2015 - 07.2015

Sales Lead

Destination Maternity
03.2014 - 10.2014

Sales Associate

White House Black Market
10.2010 - 03.2014

High School Diploma -

American School of Correspondence

Certified Nursing Assistant

Cape Coral Technical College

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Marcia Velasquez