Marcie Jimenez
College Station
Summary
The Hospitality Department is customer-focused, making sure customers have a great experience, and handling new promotions. Making sure consumers have their feel-good moment is what has always mattered most, and I plan on taking that to new places.
Overview
5
5
years of professional experience
Work History
Department Manager
McDonald's
Bryan
11.2020 - Current
- Resolved customer complaints promptly, enhancing overall dining experience satisfaction.
- Trained new employees on new promotion standards and customer service procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Remaining calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed opening and closing duties as part of management team and handled cash management.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Education
High School Diploma -
Travis B High School
Bryan, TX05-2023
Skills
- Team building
- Fast learner
- Friendly, positive attitude
- Flexible schedule
- Communication skills
- Adaptability to change
- Organization and time management
- Problem solving
Affiliations
- Spending time with family
- Trying different coffee shops
- Cooking
- Trivia
Timeline
Department Manager
McDonald's
11.2020 - Current
High School Diploma -
Travis B High School