Marciela Guzman
Del Rio,TX
Summary
Accomplished security professional with extensive experience at Deployed Services, adept in surveillance and emergency response. Proven track record in crime prevention and incident reporting, enhancing safety by 30%. Strong communicator and team player, skilled in de-escalation and maintaining a professional demeanor. Reliable and adaptable, committed to upholding security protocols.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Guard 1
Deployed Services
09.2022 - 03.2025
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Restricted access to sensitive areas using key cards and security codes.
- Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Ensured safety of premises by conducting regular patrols, reducing incidents of theft and vandalism.
- Provided first aid during emergencies, aiding in wellbeing of individuals on premises.
- Managed access control systems to secure sensitive areas, protecting against unauthorized access.
- Conducted security checks at entrances, ensuring unauthorized persons were prevented from entering facility.
- Enhanced security measures by identifying potential risks during routine inspections.
- Reported maintenance issues that could pose safety hazards, maintaining safe environment for all.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Correctional Officer 5
Texas Department Of Criminal Justice
11.2012 - 06.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Received and accounted for personal possessions and determined inmate work assignments.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Streamlined inmate check-in and processing, increasing efficiency.
- Bolstered team morale and cooperation through effective leadership and communication.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Ensured security of facility perimeter by conducting routine patrols.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
Stocker
Walmart
08.1997 - 08.2012
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed plan-o-grams and layouts that maximized sales.
Education
Ged
Brownsville, TXGED -
Texas Southmost College
Brownsville, TXSkills
- Verbal and written communication
- Physical stamina
- Security protocols
- Physical fitness
- Emergency response
- Incident reporting
- Reporting skills
- Patrol monitoring
- Punctuality
- CCTV operation
- Surveillance
- De-escalation techniques
- Self-defense training
- Security camera monitoring
- Perimeter security
- Vehicle inspection
- Crime prevention
- Document preparation
- Baggage screening
- Theft prevention
- Entrance control
- Radio communication
- Building checks
- First aid administration
- Surveillance systems
- Honest and dependable
- Reliable and responsible
- Professional demeanor
- First aid training
- Attentive and observant
- Active listening
- Patrolling
- Team player
- Adaptable and flexible
- Coaching and mentoring
- First aid certified
- Reliability
- Ground patrol
- CPR certified
- Cooperative attitude
- Superb surveillance skills
- Team Training
- Detailed activity logs
- Keen observer
- Security operations experience
- Employee and visitor screening
- Pattern recognition
- Firearms expertise
- Visitor screening
- Legible report writing
Certification
CPR CERTIFIED, PRIVATE SECURITY LICENSE, FIRST AID CERTIFIED, CORRECTION OFFICER CERTIFIED
Languages
Spanish
Timeline
Guard 1
Deployed Services
09.2022 - 03.2025
Correctional Officer 5
Texas Department Of Criminal Justice
11.2012 - 06.2021
Stocker
Walmart
08.1997 - 08.2012
Ged
GED -
Texas Southmost College