Marco Aguilar
San Antonio,TX
Summary
Proactive Team Lead with extensive experience in fostering teamwork, open communication, and employee recognition initiatives. Skilled in coaching, performance improvement, and schedule management while maintaining adherence to company values. Adept at problem-solving and conflict resolution, bringing a commitment to enhancing team performance and meeting organizational goals.
Overview
3
3
years of professional experience
Work History
Team Lead
PenFed Credit Union
10.2021 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
Education
Associate of Arts -
Kingsborough Community College of The City University of New York
Brooklyn, NY06.1996
Skills
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Schedule Management
- Complaint resolution
- Employee Evaluation
- Diversity and Inclusion
- Talent Acquisition
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
- Team motivation
- Staff Training
- Conflict Resolution
Awards
Force Multiplier Award, January 2023
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
PenFed Credit Union
10.2021 - Current
Associate of Arts -
Kingsborough Community College of The City University of New York
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