Marco Aguinaga
Maitland,FL
Summary
Dynamic bilingual professional with extensive experience at Marvin Motors and Dial America, excelling in customer service and de-escalation. Proven track record of resolving complaints swiftly while enhancing customer satisfaction. Exceptional communication skills complement a strong ability to guide new employees, ensuring adherence to company policies and fostering a positive work environment.
Overview
2
2
years of professional experience
Work History
SECRETARY
MARVIN MOTORS
Orlando, FL
05.2019 - 06.2020
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Handled customer complaints and provided clear answers regarding policies and procedures.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contacted customers to collect relevant information on their inquiries.
- Suggested and verified alternative spellings, locations, and listing formats for customers needing accurate information.
COSTUMER SERVICE REPRESENTATIVE
DIAL AMERICA
Orlando, FL
06.2020 - 05.2021
- Meet and exceed customer satisfaction numbers on a regular basis.
- Resolved telephone complaints and requests from over 100 customers daily, ensuring satisfaction and swift solutions.
- Guided new employees in understanding company policies and procedures, facilitating smoother onboarding.
Education
High School Diploma -
FREEDOM HIGH SCHOOL
Orlando, Florida06-2020
Skills
- Microsoft Excel
- Data entry
- Records management
- Bilingual English-Spanish
- Conflict Resolution
- Effective communication
Timeline
COSTUMER SERVICE REPRESENTATIVE
DIAL AMERICA
06.2020 - 05.2021
SECRETARY
MARVIN MOTORS
05.2019 - 06.2020
High School Diploma -
FREEDOM HIGH SCHOOL