Marco Emiliano
McAllen ,TX
Summary
Dynamic sales professional with a proven track record at South Texas Buick GMC, adept in CRM proficiency and persuasive communication. Excelled in consultative sales, enhancing customer relationships, and driving revenue growth through strategic product and service sales. Demonstrated exceptional time management and customer service, significantly boosting client satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Consultant
South Texas Buick GMC
McAllen, TX
07.2024 - 11.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Sales Associate
The Shack Supplements and Shakes
McAllen, TX
09.2018 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Environmental Technician
GIS
Galliano, LA
06.2022 - 09.2022
- Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
- Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
- Worked with site to maintain compliance with applicable environment regulations.
- Reduced hazardous waste generation through implementing effective waste minimization strategies.
- Maintained accurate records of all environmental activities, facilitating streamlined reporting processes and regulatory compliance documentation.
- Enhanced environmental compliance by conducting routine inspections and audits of facilities and operations.
- Contributed to the preparation of environmental impact assessments for various projects, ensuring regulatory requirements were met.
- Streamlined hazardous materials management by conducting routine inventories and proper disposal procedures.
- Performed emergency response activities, tank cleaning and equipment decontamination.
Education
Diploma -
Sharyland High School
Mission, TX06.2020
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Persuasive Communication
- Closing Techniques
- Consultative Sales
- Customer Service
- Sales consultation
- Product and Service Sales
- Sales closing
- Customer Needs Assessment
- Forklift certification
Certification
- Forklift certification
Languages
Spanish and english
Native or Bilingual
Timeline
Sales Consultant
South Texas Buick GMC
07.2024 - 11.2024
Environmental Technician
GIS
06.2022 - 09.2022
Sales Associate
The Shack Supplements and Shakes
09.2018 - 07.2023
Diploma -
Sharyland High School