Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marco Esquivel

Austin,MN

Summary

Adept Guest Service Team Leader with a proven track record at Kwik Trip, enhancing guest satisfaction and retention through dynamic leadership and strong guest relations. Excelled in fostering teamwork, contributing to significant improvements in service delivery. Skilled in both guest accommodations and maintaining high standards of location cleanliness, ensuring a safe and welcoming environment for all.

Overview

6
6
years of professional experience

Work History

Guest Service Team Leader

Kwik Trip
Austin, MN
06.2019 - Current
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Promoted teamwork among staff members by setting expectations for cooperation and recognizing individual contributions.
  • Provided feedback to management on areas for improvement within the department or organization.
  • Cleaned and maintained the entire store location with expectations on cleanliness and the effort needed for the position.
  • Helped work on and explain equipment & services to other coworkers, and maintaining a safe work environment.

Education

High School Diploma -

Austin High School
Austin, MN
06-2019

Skills

  • Guest relations
  • Guest retention
  • Strong leadership
  • Team management
  • Guest service
  • Guest accommodations
  • Location & Equipment Maintenance

Languages

English
Professional

Timeline

Guest Service Team Leader

Kwik Trip
06.2019 - Current

High School Diploma -

Austin High School
Marco Esquivel