Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Marco Gonzalez

Rancho Cascades,CA

Overview

12
12
years of professional experience

Work History

Flight Attendant

Alaska Airlines
04.2017 - Current
  • Deliver award winning customer service
  • Embody our values to own safety, do the right thing, be kind hearted, deliver performance, and be remarkable
  • Communicate effectively with my teammates to ensure success in what we do.

Customer Service Agent/ Lead

Alaska Airlines
04.2015 - 04.2017
  • Deliver award winning customer service
  • Work in a timely manner to keep the operation on time
  • Ensure tools were available to assist agents in performing their job functions
  • Supervise the execution of the timeline and regulatory compliance at departure gates.

Shift Manager

McDonalds
07.2012 - 03.2015
  • Deliver excellent service
  • Execute plan to reach daily goals
  • Adapt to constant change.

Education

High School Diploma -

New Rochelle High School
New Rochelle, NY
06.2012

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Food and Beverage Service
  • Hospitality service expertise
  • Safety Procedures
  • Professional Appearance
  • Verbal and written communication
  • Leadership Qualities
  • Emergency Procedures
  • Cultural Awareness
  • Flight safety
  • FAA Regulations
  • Passenger Assistance
  • Emergency Situations Management
  • Emergency Response Coordination
  • Passenger safety management
  • Company policy adherence
  • Multilingual Skills
  • Guest Services
  • Emergency Care

References

  • David West, 310-665-1412
  • Adrienne Phillip, 818-441-2999
  • Elvia Daghbas, 310-665-1440

Languages

English and Spanish
Native or Bilingual

Timeline

Flight Attendant

Alaska Airlines
04.2017 - Current

Customer Service Agent/ Lead

Alaska Airlines
04.2015 - 04.2017

Shift Manager

McDonalds
07.2012 - 03.2015

High School Diploma -

New Rochelle High School

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Marco Gonzalez