Marco Hernandez
Indio,CA
Summary
Motivated hard worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Overview
1
1
year of professional experience
Work History
Server
Misaki Sushi N Grill
La Quinta, CA
01.2022 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
Catering Server
Awesome Events By Jessica
Palm Desert, CA
03.2021 - 12.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Cleared dishes and glassware quickly following each course.
- Arranged linens and table settings according to seating plan and event theme.
- Prepared and maintained drink stations throughout catering events.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Served plated dinners with up to 4 courses.
Education
Associate of Applied Science -
College of The Desert
Palm Desert, CA06.2024
High School Diploma -
La Quinta High School
La Quinta, CA06.2022
Skills
- Able to Lift 30 Pounds
- Conflict and Complaint Resolution
- Cool Under Pressure
- Food and Beverage Service
- Transactions and Cash Handling
- Team Player
- Warm and Friendly
- Menu Memorization and Presentation
- Anticipating Guest Needs
- Suggestive Selling
- Beverage Preparation
- Guest Satisfaction
Timeline
Server
Misaki Sushi N Grill
01.2022 - 06.2022
Catering Server
Awesome Events By Jessica
03.2021 - 12.2021
Associate of Applied Science -
College of The Desert
High School Diploma -
La Quinta High School