Marco Hernandez
Kennesaw,GA
Summary
Loyal and hardworking worker bringing dedication to customer satisfaction and knowledge of security standards. Helps keep station profitable by always seeking out ways to increase revenue. Skilled in customer service, money handling and gas station operations. Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.
Overview
7
7
years of professional experience
Work History
Barista
Dunkin' Donuts
11.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Gas Station Lead
Kroger
05.2022 - 03.2024
- Checked restrooms regularly and handled cleaning needs to keep spaces fresh for customers. Activated fuel pumps to fill vehicle fuel tanks of vehicles with gasoline or diesel fuel. Opened and stocked merchandise on shelves and in display cases. Followed legal requirements to check customers' IDs for safe alcohol and cigarette sales.
Meat and Seafood Clerk
Kroger
03.2020 - 05.2022
- Received and unloaded merchandise to check quality, count and condition. Shared product knowledge with customers and made recommendations and suggestions to assist customers with product selection. Maintained cleanliness of equipment, tables, utensils and floor to meet sanitation regulations. Handled damaged and spoiled products swiftly to reduce health and safety hazards.
Stocker
Walmart
03.2018 - 12.2019
- Unloaded new products, opened containers and routed products to sales floor or storage locations. Positioned products on shelves and used promotional displays to improve product visibility. Kept shop floor clean, organized and well-signaled. Replenished new items and restocks to keep displays full for customers.
Education
Bachelor of Science - Web Design and Development
DeVry Institute of Technology
02.2026
High School Diploma - undefined
North Cobb High School
02.2018
Skills
- Pump troubleshooting Store maintenance, Product merchandising Customer relations, Teamwork Task prioritization, Verbal communication Client communication, Customer service Team development, Staff training Customer consulting, Problem resolution, Hobbies, drawings, crafting and creating, cycling, Spanish, Intermediate (B1)
Languages
Spanish
Timeline
Barista
Dunkin' Donuts
11.2024 - Current
Gas Station Lead
Kroger
05.2022 - 03.2024
Meat and Seafood Clerk
Kroger
03.2020 - 05.2022
Stocker
Walmart
03.2018 - 12.2019
High School Diploma - undefined
North Cobb High School
Bachelor of Science - Web Design and Development
DeVry Institute of Technology
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