Marco Lopes
Lehi,UT
Summary
Proven track record in enhancing customer experiences and sales, notably raising Haytt House Provo's bar rating from B to A. Expert in customer service and multitasking, adept at managing dining operations and inventory for optimal efficiency. Demonstrates strong communication and problem-solving skills, ensuring compliance and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Chuck Arama
04.2019 - 08.2024
- Customer service: Greet customers, answer questions, and ensure customer satisfaction.
- Table service: Set and clear tables, replenish utensils and water glasses, and remove courses as they are finished.
- Dining room management: Monitor food preparation and serving techniques, and manage the dining room to ensure a good experience.
- Safety and sanitation: Adhere to sanitation, safety control policies.
- Special requests: Accommodate special dietary needs and requests.
- Soft skills: Emphasize soft skills like teamwork and customer service
Bartender
Haytt House Provo
03.2019 - 02.2020
- Opened and closed the bar in a timely and responsible manner.
- Gained regular customers by serving beer, wine, and other beverages in a prompt and friendly way.
- Maximized daily and weekly sales by ordering bar products and keeping a well-stocked inventory.
- Kept the establishment compliant by arranging for experienced and responsible bouncers on the busiest nights.
- Responsible for raising the bar’s rating from B to A, which resulted in increased foot traffic.
Education
Associate of Business Administration - International Logistics Operation
Facsum Juiz De Fora Brasil
Av: Rio Branco 785 Brasil01.2010
Skills
- customer service
- communication
- multitasking
- time management
- cash handling
- menu knowledge
- problem-solving
Certification
Food Handler Certificate
Timeline
Server
Chuck Arama
04.2019 - 08.2024
Bartender
Haytt House Provo
03.2019 - 02.2020
Associate of Business Administration - International Logistics Operation
Facsum Juiz De Fora Brasil
Similar Profiles
Fatih AtayFatih Atay
Volunteer at Takım Arama ve Kurtarma DerneğiVolunteer at Takım Arama ve Kurtarma Derneği
Richard IrakozeRichard Irakoze
Sociotherapist at ARAMASociotherapist at ARAMA
SUNDARAM R GSUNDARAM R G
Senior Accountant at Arama Management Services Pvt LtdSenior Accountant at Arama Management Services Pvt Ltd
Lindsey WalkerLindsey Walker
Event Manager at Lindsey Walker Designs/SelfEvent Manager at Lindsey Walker Designs/Self
Duncan WilliamsDuncan Williams
Automotive Detailer at Enterprise Car RentalAutomotive Detailer at Enterprise Car Rental