Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Marco Mier

Aptos,CA

Summary

Serving with a passion for hospitality, consistent cheerful and uplifting personality ensuring clients feel welcomed and a desire to return!

Overview

5
5
years of professional experience
1
1
Certification

Work History

Conference Services Supervisor

Chaminade Resort & Spa
01.2025 - Current
    • Supervised day-to-day operations of conference services, ensuring seamless execution of corporate meetings, banquets, and special events
    • Directed, trained, and scheduled staff to maintain high service standards and efficient workflow
    • Acted as primary on-site contact for clients, resolving last-minute changes and ensuring satisfaction throughout events
    • Coordinated with catering, audiovisual, and facilities teams to deliver flawless event setups and services
    • Prepared post-event reports and feedback summaries to support continuous improvement.

Server

Costanoa Lodge & Resort
07.2024 - Current
    • Promptly greeting and seating guests, taking accurate food and drink orders, and delivering items in a timely manner
    • Ensure tables were properly set and reset between guests
    • Trained new staff members demonstrating proper serving techniques and restaurant protocols
    • Managed cash and credit card transactions, balancing a pos at the end of each shift
    • Addressed customer concerns and resolved complaints to ensure a positive dining experience
    • Collaborated with kitchen staff to ensure timely and accurate order fulfillment

Banquet Server

Seascape Beach Resort
08.2023 - Current
  • Event preparation/ setup and breakdown
  • Take orders and insure satisfaction
  • Table maintenance; refill drinks and clearing dishes

Server/Cashier/Cook/Lead

Flashbird Chicken
08.2020 - 07.2024

    • Greet customers with a welcoming smile
    • Take and prepare orders efficiently
    • Restock store items
    • Ensure cleanliness
    • Answer any food or related questions

Skills

  • Customer service
  • Communication
  • Teamwork
  • Critical thinking
  • Bilingual; Spanish & English
  • Serving
  • Multitask
  • Quick to learn and adapt
  • Time Management
  • Attention to detail
  • Problem solving
  • Wine knowledge
  • Work well under pressure

Certification

  • ServSafe
  • CPR Certification
  • First Aid Certification
  • Driver's License

Timeline

Conference Services Supervisor

Chaminade Resort & Spa
01.2025 - Current

Server

Costanoa Lodge & Resort
07.2024 - Current

Banquet Server

Seascape Beach Resort
08.2023 - Current

Server/Cashier/Cook/Lead

Flashbird Chicken
08.2020 - 07.2024

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