Marco Mier
Aptos,CA
Summary
Serving with a passion for hospitality, consistent cheerful and uplifting personality ensuring clients feel welcomed and a desire to return!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Conference Services Supervisor
Chaminade Resort & Spa
01.2025 - Current
- Supervised day-to-day operations of conference services, ensuring seamless execution of corporate meetings, banquets, and special events
- Directed, trained, and scheduled staff to maintain high service standards and efficient workflow
- Acted as primary on-site contact for clients, resolving last-minute changes and ensuring satisfaction throughout events
- Coordinated with catering, audiovisual, and facilities teams to deliver flawless event setups and services
- Prepared post-event reports and feedback summaries to support continuous improvement.
Server
Costanoa Lodge & Resort
07.2024 - Current
- Promptly greeting and seating guests, taking accurate food and drink orders, and delivering items in a timely manner
- Ensure tables were properly set and reset between guests
- Trained new staff members demonstrating proper serving techniques and restaurant protocols
- Managed cash and credit card transactions, balancing a pos at the end of each shift
- Addressed customer concerns and resolved complaints to ensure a positive dining experience
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment
Banquet Server
Seascape Beach Resort
08.2023 - Current
- Event preparation/ setup and breakdown
- Take orders and insure satisfaction
- Table maintenance; refill drinks and clearing dishes
Server/Cashier/Cook/Lead
Flashbird Chicken
08.2020 - 07.2024
- Greet customers with a welcoming smile
- Take and prepare orders efficiently
- Restock store items
- Ensure cleanliness
- Answer any food or related questions
Skills
- Customer service
- Communication
- Teamwork
- Critical thinking
- Bilingual; Spanish & English
- Serving
- Multitask
- Quick to learn and adapt
- Time Management
- Attention to detail
- Problem solving
- Wine knowledge
- Work well under pressure
Certification
- ServSafe
- CPR Certification
- First Aid Certification
- Driver's License
Timeline
Conference Services Supervisor
Chaminade Resort & Spa
01.2025 - Current
Server
Costanoa Lodge & Resort
07.2024 - Current
Banquet Server
Seascape Beach Resort
08.2023 - Current
Server/Cashier/Cook/Lead
Flashbird Chicken
08.2020 - 07.2024