Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marco Morales

Mission

Summary

Proven hospitality professional with extensive experience at McAllen Country Club, excelling in high-volume dining and beverage service. Skilled in cash handling and exceptional customer service, consistently enhancing guest satisfaction. Demonstrated ability to cultivate loyal clientele through outstanding service and expertise in hospitality service. Achieved significant improvements in service efficiency and quality control, fostering positive dining experiences.

Overview

5
5
years of professional experience

Work History

Server

McAllen Country Club
01.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Bartender

McAllen Country Club
01.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Education

High School Diploma -

Mission High School
Mission, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Sales techniques
  • Order accuracy
  • Quality control
  • Table bussing
  • Dining area maintenance
  • Beverage preparation
  • Tableside etiquette
  • Food sales and promotion
  • Guest seating
  • Guest engagement

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Server

McAllen Country Club
01.2020 - Current

Bartender

McAllen Country Club
01.2020 - Current

High School Diploma -

Mission High School

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Marco Morales