Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Marco Moreno

941N Sugar RD,TX

Summary

Proven in enhancing customer satisfaction through exceptional service at Whataburger, I excel in cash management and fostering customer relations. My expertise in conflict resolution and cash handling, backed by a strong work ethic, significantly contributes to operational efficiency and customer loyalty. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

2
2
years of professional experience

Work History

Cashier

Delias
08.2024 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Developed rapport and fostered brand loyalty by offering personalized service.

Cashier Associate

7-11 Convenience Store
08.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Improved efficiency, organized checkout area for optimal workflow.

Crew Member Cook

McDonald's
09.2022 - 12.2022
  • Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Prepared food items according to recipe to drive quality and consistency.
  • Kept kitchen up to code for health and safety inspections.
  • Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
  • Trained new crew members on proper cooking techniques, food safety practices, and company policies.
  • Collaborated with team members to provide seamless customer service during peak hours.
  • Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
  • Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Operated grills, fryers and ovens to cook food items.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Monitored food temperatures to meet quality and safety standards.
  • Reduced customer waiting by batch cooking popular items during rush times.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Communicated with management on food inventory stock to request order placement.

Crew Member

Whatabuger
07.2022 - 09.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Diploma -

IDEA PUBLIC SCHOOLS
218S Schuerbach RD
05.2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Professionalism and Courtesy
  • Cash Management
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Refunds and exchanges
  • Issue Resolution
  • Merchandise Restocking
  • Cash Drawer Balancing

Languages

English
Full Professional
Spanish
Professional Working

Interests

  • I participate in low-impact exercises to strengthen core muscles
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Passionate about balancing physical health with mental and emotional wellness
  • Martial Arts
  • High-Intensity Interval Training
  • Gym Workouts
  • Team Sports

Timeline

Cashier

Delias
08.2024 - 09.2024

Cashier Associate

7-11 Convenience Store
08.2023 - 07.2024

Crew Member Cook

McDonald's
09.2022 - 12.2022

Crew Member

Whatabuger
07.2022 - 09.2022

High School Diploma -

IDEA PUBLIC SCHOOLS

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Marco Moreno